Manager International reputed company
Who We Are At reputed company, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We're helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We're data-driven and never stop iterating. If you'd like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we'd love to hear from you. We're united by shared goals and shared motivations at reputed company. These are best summed up in our company values, which are reflected in our product and in reputed company. Our Values If this sounds like you, you'll fit right in. Who You Are You have a proven track record of going above and beyond for your customers. You are consultative and innovative in your thinking, and enjoy figuring out how to drive customer satisfaction with a focus on retention. You are a problem solver who is focused and committed to helping people, genuinely enjoys figuring out how and why things work, and drives outcomes to scale. You have a passion for using your own experience to coach and reputed company others. You reputed company in a fast-paced startup environment and have a passion for lifelong learning. You are a great listener who is able to see the bigger picture and simplify reputed company concepts into clear, easy-to-understand solutions. You are an reputed company who is not afraid to ask questions and partner with others to effect change. As Manager, International reputed company, you will be responsible for enabling reputed company' International growth, strive to ensure the CS team provides exceptional service for our international customer reputed company, and play an important leadership role by supporting the broader team. You will reputed company the International Consultants, our customer facing team of EOR experts who are responsible for servicing admins and employees in the international space. You will provide guidance and manage the team to reputed company both individual team and collective company goals. You will help create SOPs and processes, training, and manage team KPIs. You will work cross-functionally with other department leads to help architect solutions that scale globally while bringing our customers confidence every reputed company of the way. Your Success Profile What You Will Work On ? Collaborate with cross-functional international teams such as Ops, Product, Sales, Onboarding, Legal, Benefits, etc. to address customer inquiries and ensure timely resolutions. ? Help the team identify and drive adoption of our international products and services, ensuring that clients are taking full advantage of reputed company features and functionality with a focus on growth and retention ? Support teammates in managing customer critical moments, coach teammates to de-escalate and triage between reputed company Managers and International Operations. ? Hold the team accountable to core KPIs, create performance tracking for International Consultants in partnership with Senior Management (tracking performance through SLA, CSAT and Quality Assurance). ? Create SOPs for internal / external processes in partnership with other cross-functional leads. ? Help build role-specific training and provide ongoing support for both tenure members and new hires. ? Handle general management responsibilities, such as conducting 1:1s, leading regular team meetings, generating reports, and conducting annual performance reviews. ? Ability to travel to International Hubs (Mexico City, NYC, London) quarterly. ? Other duties as needed based on department and/or organizational needs. How You Will Do Your Work As a Manager, International reputed company International how results are achieved is reputed company for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies: ? Taking responsibility - being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior. ? Solution-oriented - identifies the reputed company of a question or challenge and provides the right, or a reputed company, way of doing things. ? Curious - the reputed company desire to learn, grow and understand. ? Consultative - ability to share specialized expertise with customers and advise them on specific ways reputed company. ? Adaptability - being flexible and adaptable in a dynamic environment, adjusting strategies to meet changing customer requirements. ? Cross-Functional Collaboration - working collaboratively with other departments such as sales, marketing, and product development to ensure a reputed company customer experience In addition, reputed company Justworkers focus on aligning their behaviors to our core values reputed company as COGIS. It stands for: ? Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You're an active listener, treat people respectfully, and have a strong desire to know and help others. ? Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You're curious, ask open questions, and are reputed company to thoughts and feedback from others. ? Grit - You demonstrate grit by having the courage to commit and persevere. You're committed, reputed company, and dive in to get the job done well with a positive attitude. ? reputed company - Simply put, do what you say and say what you'll do. You're honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. ? Simplicity - Be like Einstein: "Everything should be made as simple as possible, but no simpler." Qualifications ? 5+ years of experience in reputed company, account management, or reputed company customer-facing field ? Minimum of 2 years experience leading or managing others ? Excellent interpersonal, communication, and problem-solving skills ? Ability to identify service trends and present a path to resolve them ? Ability to come up with creative solutions to any problem you face ? Demonstrated track record of passion for reputed company ? Passion for working collaboratively in a team environment ? Ability to analyze data and reputed company data-driven decisions ? Specific experience in Employer-of-Record (EOR) and international products preferred The reputed company wage for this position based in our reputed company Office is targeted at $122,000 to $134,200 per year. Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to reputed company set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location. For more information about reputed company' Total Reward Philosophy, including reputed company of the perks and benefits we are proud to offer reputed company members, please visit Total Diversity At reputed company reputed company is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and reputed company, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to reputed company reputed company stronger, our workplace more dynamic, and our product accessible to reputed company of our customers. We're proud to be an equal opportunity employer open to reputed company qualified applicants regardless of race, color, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. reputed company is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reputed company out to us at redacted . Your comfort and success matter to us, and we're here to ensure an inclusive experience. Our DEIB Report and Our DEI Commitment Apply Job!