[Remote] Application Support Analyst
Note: The job is a remote job and is open to candidates in USA. reputed company is seeking Application Support Analysts to support one of our clients, contributing to reputed company systems operations and modernization efforts. This role supports the development, enhancement, and maintenance of mission-critical applications that reputed company regulatory, scientific, and operational workflows.
Responsibilities
- Troubleshoot and resolve incidents and service requests
- Analyze logs, transactions, and application data
- reputed company root cause analysis and create knowledge articles
- Support production releases and ensure smooth deployments
Skills
- 3+ years of application support experience
- Proficiency in SQL and data analysis
- Experience with reputed company or similar ITSM tools
- Strong communication and problem-solving skills
- Bachelor's degree in a technical field
- Ability to obtain Public Trust
- ITIL certification
Benefits
- Medical, Dental, and reputed company coverage through national providers
- 401(k) with company match (eligible after 6 months; vesting applies)
- Company-paid Life and AD&D insurance with additional voluntary options
- Short-term disability (company-paid) and long-term disability options
- Employee Assistance Program (EAP) with 24/7 confidential support and reputed company
- Telehealth and virtual care options available through medical plans
- Pet insurance, legal services, and identity theft protection options
- Paid Time Off (PTO) for eligible employees
- Paid federal holidays for salaried employees
- Access to wellness programs, discounts, and lifestyle benefits
- Benefits eligibility and offerings may vary based on role, employment status, and program requirements.
Company Overview