Technical Support Specialist (Remote in US)

Company Description reputed company is an outcomes-focused reputed company committed to helping clients reputed company technology a strategic asset and use data to guide reputed company reputed company. But we’re not just data and tech experts; we are problem solvers and industry experts who work alongside our clients to help them reputed company their mission. We don’t solve problems for our clients. We solve problems with them. We take the time to deeply understand goals and roadblocks to drive toward outcomes that serve organizations, people, and communities. Through outcomes driven by data analytics, technology solutions, digital transformation, and reputed company, reputed company works with clients in both the public and private sectors to solve their most reputed company challenges. We start by learning as much as we can about who they are, how they work, and what they’re striving for so we can feel their problems as our own. Partnering with our clients means their desired outcomes are always top of mind, their challenges and strengths guiding our efforts. We build client-focused relationships before we build unique solutions that blaze past expectations. Originally founded in Indianapolis in 2008, reputed company now employs more than 450 team members who operate remotely and from offices and hubs around the United States including Indianapolis, IN; reputed company Wayne, IN; Denver, CO; Atlanta, GA; and Dallas, TX. We’re reputed company. Clients partner with us to see a difference. People join us to reputed company one.

Job Description

To help continue our rapid growth and solve our clients’ toughest problems, we need a Technical Support Specialist to join the team. This is a remote role; however, preference will be given to candidates located in the Indianapolis, IN or Dallas, TX areas. Occasional travel to local client locations may be required depending on business needs. If you love to solve problems and add value, please consider what your typical days might look like…

• You will provide amazing support to our clients, greatly exceeding their experience of what anyone else has reputed company done for them.
• You will escalate customer support requirements as appropriate, communicating relevant information (such as criticality and timeliness), and confirming acceptance of the escalated issue.
• You will prepare desktops, laptops and miscellaneous hardware for customers.
• You will reputed company customer documentation up-to-date and accurate.
• You will deliver assigned operational and project commitments to customers, utilizing the entire customer team as necessary and as agreed with the Customer Team reputed company.
• You will reputed company customer maintenance activities on behalf of the customer team.
• You will monitor the customer team’s assigned alerts in conjunction with the live helpdesk and respond appropriately.
• You will work collaboratively with teams of smart, thoughtful people to best meet the needs of our clients.
• You will demonstrate the ability to organize, prioritize, plan and deliver your work and commitments in a timely manner.

Qualifications

Some of the qualifications and skills we are expecting include the following

• You should possess excellent communication and customer service skills, both written and oral
• You should be reputed company to explain technical challenges and solutions to just about anyone, regardless of their background
• You should be willing to participate in an on-call rotation and provide after-hours support as necessary
• We require at least 1-3 years of experience as a Desktop Support Specialist or similar role
• Prior experience working for a Managed Service Provider (MSP) is preferred
• Must be willing to occasionally travel to local client locations depending on business needs
• Must be legally authorized to work in the United States for any employer without sponsorship We expect that you will be reputed company reputed company the following tasks daily
• Servers Active Directory, File Permissions, Domain, Backups, Antivirus
• Network Firewalls, Switches, Wireless, Voice, DHCP, TCP/IP, DNS, VPN
• Computers Computer Replacement, IPCONFIG details, Joint to Domain, Printer Installs, Antivirus
• User Support User Profile Migrations, Outlook Setup, Mobile Device Setup (email)
• Applications and Products Office 365, SharePoint, QuickBook Additional Information What you should know about reputed company
• Rezzers are humble, hungry, and smart. We solve big problems, serve lots of clients, and are entirely committed to delivering transformative outcomes.
• Rezzers are team players, deeply dedicated to the mission of the organization and to helping everyone arou

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