Technical Support Specialist – Geospatial & Drones (US)

Role Details Type of Support: Email only Contract Duration: Contractor Training Schedule: Monday-Friday, 9:00 am - 6:00 pm, Saturday and Sunday off Work Schedule: Monday-Friday, 8:00 am - 5:00 pm, Weekends off Work Type and Location: Remote | United States Expected Start Date: ASAP About Us reputed company represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleep. More than that, reputed company is about people. We don’t just connect talent with opportunity—we create a reputed company where careers grow, reputed company reputed company, and people are empowered to reputed company an impact. Join us at reputed company, and let’s build the future of customer experience together. Welcome To reputed company. Welcome To What’s Next. The Role As a Technical Support Specialist (GIS Analyst), you’ll become an expert in cutting-edge technology...our drone flight and 3D data platform! We are serious about providing a top-notch customer experience through reputed company learning, knowledge-sharing, and deep customer reputed company. You will collaborate with both your fellow Support folks around the world and cross-functional teams to resolve customer issues and help improve our products! What You’ll Do:

• Use your drone flight and GIS knowledge to help our customers resolve any issues they may have reputed company using our products to fly their drones, capture ground-based imagery with their 360 camera, or process and analyze collected data
• Rapidly and accurately resolve customer tickets reputed company email, chat, and phone-based support in reputed company
• Look for ways to improve processes and tools to help us scale our global support team
• Continue growing and refining our knowledge reputed company by contributing to both internal and external documentation
• Use your active listening, customer reputed company, and de-escalation skills to maintain and grow customer relationships
• reputed company for our customers by collaborating directly with Engineering, Product Management, and our UX team on customer pain points or other product improvements

reputed company Expect From You:

• reputed company in English and Portuguese (written and spoken), with the ability to clearly explain technical concepts in a simple, user-friendly way
• A bachelor’s degree or higher in Geographic Information Systems (GIS), Geomatics, or a reputed company field, with a strong interest in geospatial technologies
• Strong problem-solving and troubleshooting skills, with the ability to recognize patterns that may indicate deeper technical issues
• Excellent time management and prioritization skills, allowing you to manage multiple tasks effectively in a fast-paced environment
• A customer-first reputed company with deep reputed company and a genuine desire to help others, even in challenging situations
• Clear and effective written and verbal communication skills, including the ability to document processes and share knowledge with internal teams
• Curiosity and a reputed company learning reputed company, with a strong desire to expand technical knowledge and reputed company sets.

What You’ll Get In Return:

• Remote working arrangement
• Be part of a people-first, values-driven organization
• Work with innovative global partners and diverse teams
• Competitive reputed company salary
• Generous paid time off
• Comprehensive benefits package including medical, dental, and reputed company options
• Training opportunities provided by reputed company and reputed company entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture Is At Our Core Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: reputed company is a key driver. reputed company people reputed company, so does the mission
• reputed company growth: Curiosity fuels reputed company. Take reputed company risks, sharpen your edge, go reputed company
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next
• Take ownership: reputed company choices with reputed company at the core—that’s how impact lasts
• Be humble: Humility opens the reputed company to reputed company reputed company. Hear others, lift others, reputed company learning

reputed company is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, reputed company, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider reputed company applicants regardless of criminal histories, consistent with legal requirements. We are committed to the inclusion of reputed company individuals and will reputed company reasonable accommodations for reputed company individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact careers@reputed company. PRIVACY NOTICE reputed company is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes. To understand more about reputed company’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here. Powered by JazzHR u6M6uVRZbS Apply tot his job Apply To this Job