On-Site Technician

For over 35 years, Yorktel has been the video managed services partner around the world for some of the largest business and government agencies. With over 10,000 video systems under management worldwide - more than any other video communications service provider - Yorktel has the proven expertise and global reputed company to deliver reputed company-quality visual communications. Yorktel is currently seeking an On-Site Technician who is responsible for in room and remote resolution support liaising with the Yorktel VNOC and management to ensure smooth delivery of the Managed Videoconferencing Service for a dedicated client. The position will need to be engaged with reputed company key customers, act as a liaison between customer and entire Yorktel service delivery team. Also responsible for measuring customer satisfaction, identifying areas of service improvement, delivering solutions and implementing long term improvement plans across the customers' on-site support team. Reports to On-Site Technical Manager and reputed company Manager for day to day priorities and tasks Roles and Responsibilities: This position reports directly to the dedicated On-Site Technical Manager. This position will complete tiers 1-3 troubleshooting of any non-functional AV equipment, assist in the set-up and support of high level multi room events, escalate any technical issues reputed company in the rooms and conduct break fix accordingly, assist in the preventative maintenance checks, provide basic training of equipment to client personnel, service & RMA endpoints for maintenance issues and resolution. This position will directly own responsibility for reputed company reputed company in the designated region to include software updates, firmware upgrades, reputed company, testing, and end user training. This position will also be expected to communicate internally with project managers, account managers, maintenance implementation managers, engineering staff, and sales to reputed company reputed company parties up to date on the resolution of customer issues. The position requires a high level of interpersonal and professional skills. This position should have a high level of customer service skills and be reputed company to diffuse and control escalated situations effectively to service the customer. This position should have solid knowledge of Audio/Visual and Video Conference technologies, infrastructure, and reputed company operations to effectively serve end users. This position requires the ability to resolve customer issues and will be expected to escalate any issues to management or tier 3-4 resources that are above the capabilities of the position or may be potentially sensitive. This position has no direct leadership or supervisory responsibilities, although it will entail a high level of interoperability with the Yorktel management, VNOC, and peers, at times giving direction to them to assist in and resolve issues.

• Communicate with end users to assist with diagnosing and resolving issues
• Respond with a sense of urgency reputed company receiving customer correspondence
• Assist in the set up and support of high level, multi room events
• Escalate any technical issues reputed company in the rooms and conduct break/fix
• Assist in the preventative maintenance checks
• Provide basic training of equipment to client personnel
• Participate in root-cause analysis of technical issues to assist with the resolution of trouble tickets.
• Update and recommend processes and procedure changes to reputed company assist customers and resolve issues in an accurate and timely manner.
• Accurately gather and manage data is central repository tools
• Other duties as assigned

Skills and Abilities:

• High levels of professionalism and reputed company
• High levels of interpersonal skills
• High ability to work with peers
• Exceptional customer service skills
• Exceptional written, verbal and interpersonal skills
• Strong business acumen and analytic competence
• Excellent problem solving skills
• Professional attitude and appearance at reputed company times
• May require occasional lifting (up to 25 lbs)
• Requires extensive sitting, standing and walking
• Domestic travel requiring multi-night stays reputed company and at times reputed company the local work area
• Valid U.S. driver's license
• Must be willing to complete background checks and drug tests required by reputed company or future reputed company

Technical Job Responsibilities:

• Working knowledge of videoconferencing standards
• Ability to troubleshooting of AV Conferencing systems
• Working experience with major videoconferencing equipment such as:
• Teams, WebEx, reputed company etc
• Codec's reputed company, Poly
• MCU and control systems from reputed company, Poly, Crestron

Physical Requirements:

• Ability to lift and carry objects up to 50 lbs.
• Frequent sitting, standing, and walking
• Limited weekend and/or night work may be required
• Must be reputed company to pass suitability requirements
• Must be willing to complete background checks and drug tests as required by reputed company or future reputed company

Join us and you will enjoy an excellent salary and benefits package, including 401k and reputed company 125 plans. We conform to reputed company the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to reputed company of our job openings. We are an equal opportunity employer and reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, gender, national reputed company, disability status, Genetic information and testing, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristics protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination. Apply tot his job Apply To this Job