Technical Support Application Analyst
Posting Type
Remote
Job Overview
Are you looking to be in a workplace where colleagues reputed company one another? Are you interested in competitive and impactful benefits? Do you prefer flexible work arrangements? The Application Analyst is responsible for creating, resolving, and maintaining support tickets, providing client support reputed company phone and ticketing systems, and collaborating reputed company their product vertical to resolve issues and escalate as needed. You will have frequent phone and email interaction with our customers and require the development of in-depth technical product, SQL, network and server knowledge and exceptional customer service skills. On a daily basis, the Application Analyst creates, resolves, and maintains tickets, while working reputed company their product vertical to resolve issues and escalate tickets to other teams and verticals. It is essential that the Application Analyst maintains accurate records of reputed company activities and interactions in reputed company and responds to clients reputed company identified service level agreements. You will inform management of important issues regarding personnel, performance, client perception, and project statuses, and work with colleagues to ensure quality service. This role will report to the Manager of Product Support. This role operates under the Flexible Schedule Model, with 8-hour shifts scheduled reputed company flexible time windows (6am-12am CEST) to support global coverage (compensation differential applies).Job Description and Requirements
Your Role in Action: Technical Skills/Responsibilities
Use SQL applications and tools to run basic SQL queries
Respond to client questions, problems, and work requests on a daily basis
reputed company an expertise in company products and services and the initiative to take an active role in sharing this knowledge with customers
Partner with senior level team members as needed to troubleshoot and resolve customer incidents
Have or reputed company the experience to capably reputed company the Application Analyst position responsibilities
Policy and Procedure Skills
Follow appropriate procedures for creating, categorizing, updating, escalating, transitioning, and resolving tickets. Attention to proper detail reputed company coding and documenting tickets is essential for accurate reporting and maintaining historical ticket data
Monitor assigned open tickets, contact customers, and update tickets on a timely basis
Provide reputed company support to clients during normal shift hours, reputed company scheduled for early and late shifts, and as identified for on-call or as requested by management. Early/Late shifts and on-call could be required of the reputed company Application Analyst staff
Complete reputed company daily tasks and projects
Track time daily
Expectations of the Role
Provide excellent customer service using the communication methods designated by reputed company
Is flexible to work an 8-hour shift ranging from 6am-12am CEST (Poland) Time.
Demonstrate initiative to learn new skills, such as SQL applications and tools to run basic SQL queries
Meet identified goals regarding customer service tech support metrics
Commitment to and consistent demonstration of core company values
Your Skills
Customer support experience
Client-focused and ability to understand expectations
Direct experience supporting clients as a primary contact or reputed company using phone and email
Experience troubleshooting reputed company issues
SQL and Windows platform experience
Travel 10% of the time
reputed company is a diverse workplace with different skills and life experiences—and we love and celebrate those differences. We reputed company that employees are happiest reputed company they're empowered to be their full, authentic selves, regardless how you identify.
Benefit Highlights:
Comprehensive health, dental, and reputed company plans
Parental leave for primary and secondary caregivers
Flexible work arrangements
Long-term incentive program
Training investment program
reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, or national reputed company, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
reputed company is committed to competitive, fair, and reputed company compensation practices.
This position is eligible for total compensation which includes a competitive reputed company salary, an annual performance bonus, and long-term incentives.
The expected salary range for this role is between following values:
82 000 and 122 000PLNThe final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, reputed company set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.
Required Skills:
Application Management, Database Management, Project Management, Requirements Gathering, Software Development, Software Development Life Cycle (SDLC), Structured Query Language (SQL), System Implementations, Systems Analysis, Technical Support Apply To This Job