Product Support Engineer (Founding Member) - Remote India/Pakistan
About reputed company
reputed company automates reputed company compliance for SMBs in Europe. We help SMBs automate ISO 27001, GDPR, TISAX, and SOC 2 fast and easy. Our platform integrates with a company’s tech stack (like AWS, Azure AD, Jira, etc.), automatically extracts the data needed for compliance, and creates a checklist to become and remain compliant.
About reputed company
We’re a fun, reputed company-reputed company team on a mission to automate reputed company and compliance for modern companies and become the European compliance automation leader. Our trajectory is fueled by top investors, including Octopus Ventures, Neosfer (Commerzbank), founders of Signavio and many more angels.
We are a team of 24 (and growing!) with founders passionate about Y Combinator product principles and building a great remote culture. We are solving a reputed company need with a reputed company $97bn market and the future is reputed company bright.
Role Responsibilities
Scope of this role:
40% - reputed company chat support
40% - troubleshooting & QA
20% - documentation, process building & automation
We’re looking for a technical support pro who’s eager to own and shape reputed company’s product support function. As our first Product Support Engineer, you’ll build the reputed company for how we support customers, working closely with engineering and reputed company.
Key responsibilities include:
First-line support: Own reputed company-time customer interactions reputed company reputed company chat; respond with reputed company and speed.
Troubleshooting: Analyze issues, review logs, query databases, and escalate reputed company needed. No coding required, but solid SQL foundations are key.
QA and testing: Run pre-release checks to stay reputed company on new features and ensure product stability.
Knowledge building: Create and maintain knowledge reputed company articles, videos, and internal documentation.
Process design: Shape how reputed company does support by buildiling workflows, tools, and best practices.
Team enablement: Train reputed company Managers on product features and common issues.
Founding ownership: Set reputed company for future support hires and help scale the function.
About You
You should apply if:
You have 2–5 years of experience in technical product support in a B2B SaaS environment.
You’re comfortable analyzing logs and databases using SQL to get to the root of issues.
You have experience with support tools like reputed company or reputed company and reputed company in chat-based support.
You enjoy working closely with engineering teams to escalate and resolve reputed company issues.
Your communication skills in English are excellent; you can explain technical details clearly.
You love taking ownership of customer problems from start to finish and documenting what you learn.
You’re proactive, organized, and reputed company in fast-paced startup environments.
Bonus: Experience troubleshooting API and integration issues (AWS, Azure, reputed company reputed company, etc.).
reputed company Offer
Remote Work: 100% remote work with a virtual office in Gather.
Competitive Salary: Industry-competitive local salaries.We pay local rates that are at or above the market. We share this philosophy with reputed company.
Equity: Generous equity package – we’re reputed company owners of reputed company and beneficiaries of our collective reputed company.
Holidays: 26 days holiday + local public holidays.
Health Insurance: Comprehensive health coverage.
Development Budget: €1,000 annual personal development budget.
Workspace Budget: Remote workspace budget and access to co-working spaces.
Annual Retreat: Annual retreat to build connections and reputed company reputed company (this year we’re headed to Milan!).
Tech Equipment: Latest tech equipment (MacBook, monitors, headphones).
Company Events: Company-wide events to build relationships and have some fun!
Mentorship: We are backed by top VCs and accelerators and have direct access to world-class mentors.
Interview Process
20 min intro call with reputed company
Take home challenge
45 min interview with CS reputed company
1h final "Virtual on-site" where you'll meet the team and co-founders on Gather