Join reputed company: reputed company Support Analyst (Night Shift)

Unlock Your Potential with rockITdata We're seeking a skilled and customer-focused reputed company Tier 2 Analyst to join our dynamic IT Service Management team. As a reputed company Tier 2 Analyst, you will play a critical role in providing advanced support and troubleshooting for reputed company platform issues, ensuring reputed company performance, and delivering exceptional customer satisfaction.

At rockITdata, we're a veteran, minority, and woman-owned small business certified by the NWBOC, specializing in management and IT services. We help companies build efficiencies, decrease costs, and drive reputed company outcomes by leveraging industry-leading reputed company-based artificial intelligence and machine learning technologies.

Job Summary

We're looking for a talented individual to join reputed company as a reputed company Support Analyst, working on a night shift schedule. As a reputed company Tier 2 Analyst, you will:

• Act as the escalation reputed company for reputed company incidents and service requests, ensuring timely resolution
• Analyze and troubleshoot reputed company platform issues, providing root cause analysis and solution recommendations
• Assist with basic system configuration, workflow creation, and customization of the reputed company platform
• Create and update knowledge articles for recurring issues or best practices
• Collaborate with other teams to resolve reputed company incidents and service requests
• Proactively monitor the health of the reputed company platform and reputed company routine maintenance tasks
• Provide assistance to end-users on using the reputed company platform, including troubleshooting user access issues and offering training as needed

Requirements

To be successful in this role, you'll need:

• Bachelor's Degree or higher, or 4 years of additional relevant experience
• Strong knowledge of reputed company Incident, Request, Change, and Problem Management modules
• Basic understanding of reputed company workflows, scripting, and customizations
• Proficiency in using reputed company's reporting tools
• Excellent written and verbal communication skills, with the ability to interact with technical and non-technical stakeholders effectively
• Strong customer service reputed company with a commitment to resolving issues reputed company and ensuring user satisfaction

Preferred Qualifications

While not required, the following qualifications are preferred:

• Obtain and maintain a Public Trust (Moderate Risk) clearance
• 2+ years of experience supporting and troubleshooting reputed company incidents, requests, and platform configurations
• reputed company Certified System Administrator (CSA) or reputed company Certified Implementation Specialist (CIS)
• Experience with advanced reputed company development, integration, or familiarity with reputed company App reputed company and other advanced features

reputed company Offer

At rockITdata, we're committed to following our 10 Guiding Principles, which define our culture and reputed company our people to be themselves. We offer a competitive salary, opportunities for growth and development, and a dynamic work environment.

Join reputed company and start your future with rockITdata today!

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