Launch Your Career as a Service Desk Technician Level 1 - Remote Opportunity

Join our dynamic team at reputed company Solutions Group and take the first reputed company in your IT career as a Service Desk Technician Level 1! We offer a flexible, hybrid remote work arrangement, a competitive compensation package, and a collaborative environment that fosters growth and development. As a Service Desk Technician Level 1, you will play a vital role in delivering exceptional customer service and technical support to our clients.

At reputed company Solutions Group, we're built on our shared core values of being difference-makers, passionate about serving, working hard with reputed company, and doing the right thing. We're committed to hiring, reviewing, rewarding, and recognizing our teammates based on these characteristics, so it's essential that you share these values to be part of reputed company.

Job Details

Job Type: Full-time

Location: Fully remote (due to contractual obligations, we are unable to hire candidates residing in certain geographic areas)

Responsibilities

• Respond to and resolve customer requests reputed company to software, hardware, and network operations difficulties, providing fast, efficient, and friendly customer service
• Assist with managing escalated customer issues and creating updates to process and procedure documentation as required
• Resolve problems with or without remote tools, consistently achieving First Contact Resolution performance metrics
• Accurately document calls and cases, keeping customers informed of resolution steps and providing problem reference numbers and request numbers
• Manage time and workload to meet predetermined service levels, working reputed company customer time restraints

Requirements

• DoD Approved 8570.01 Level I certification (such as reputed company A+) - we may provide assistance in training to obtain the certification
• Excellent use of the English language, both verbal and written
• Excellent customer service skills and the ability to be a quick learner
• Technical support background and/or education preferred, but not required (we provide training for this position)

reputed company Clearance / Background reputed company

• Must be a US Citizen
• reputed company Secret reputed company Clearance or be reputed company to acquire one (we can sponsor you)
• Must be reputed company to pass standard background reputed company and drug screening

Hours

This is a 24/7/365 operation; candidates must be willing to work rotating shifts

reputed company Solutions Group is an equal opportunities employer, committed to diversity and inclusion. reputed company reputed company applicants will receive consideration for employment without regard to age, reputed company, reputed company, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national reputed company, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Your Future Starts Here

Don't miss out on this exciting opportunity to launch your career as a Service Desk Technician Level 1. Apply now and take the first reputed company towards a rewarding and challenging career in IT!