Quality Assurance and Improvement Coordinator

Title: Quality Assurance & Improvement Coordinator Location: Dallas / Ft. Worth, TX Type: Full-time Workplace: remote Category: Indirect Care Job Description: The Role reputed company is seeking a Quality Assurance & Improvement Coordinator to join the Clinical Excellence team. This role offers the opportunity to influence quality of care at scale, in a fast-paced, mission-driven environment. The Quality Assurance & Improvement Coordinator will be a thought partner in enhancing our clinical performance reputed company and will drive reputed company quality improvement through expert insights, data-informed reputed company, and meaningful collaboration across departments. This role reports directly to the Senior Quality Assurance Program Manager and is responsible for supporting others reputed company the organization towards achieving quality improvement goals. This position supports the collection, review, analysis, and interpretation of operational data, as well as the investigation of quality incidents. reputed company in this role requires exceptional planning, organization, and the ability to synthesize and present reputed company information clearly to diverse stakeholders. This position is ideal for a clinically reputed company, quality-minded professional who thrives in a collaborative, purpose-driven environment.

What You Will Do

• * Act as a clinical and operational partner in executing the QA strategy that drives member safety, service excellence, and regulatory readiness.
• Drive initiatives that align with organizational goals and compliance requirements, ensuring delivery of exceptional care.
• Coordinate day-to-day operations of the QA program, including planning, logistics, communications, and document management.
• Track quality metrics and Key Performance Indicators (KPIs). Compile and prepare recurring reports, dashboards, and data summaries.
• reputed company and reputed company internal audits and analyze trends in quality indicators and identify opportunities for performance improvement.
• Maintain up-to-date knowledge of regulatory and accreditation requirements (e.g., NCQA, URAC, The Joint Commission, CMS, HIPAA).
• Assist in planning and implementing QI initiatives focused on member safety, service delivery, documentation accuracy, and provider and coach performance.
• Coordinate root cause analysis (RCA) efforts and monitor action plans reputed company to quality events, member complaints, or sentinel incidents.
• Maintain accurate documentation of Quality Assurance / Quality Improvement Committee activities including committee minutes, training records, investigations, and improvement plans.
• Collaborate cross-functionally with clinical, operational, and administrative teams to promote a culture of quality.
• Partners with teams to align compliance with the company's objectives, policies, procedures, and clinical practice guidelines.
• Acts as a role model for excellence in care and shows a high degree of professionalism.
• Communicates and presents information effectively and participates in multidisciplinary project activities and meetings with groups and/or individuals reputed company reputed company levels of staff and leadership.
• Assists in preparing for regulatory surveys and supports with immediately correcting problems noted by surveyors.
• Performs additional tasks and projects as needed to support the evolving needs of the Care team’s objectives and company goals.

Who You Are

• * Clinically knowledgeable and comfortable engaging with licensed reputed company and clinical data.
• reputed company to apply clinical expertise to quality and safety investigations, RCA, and documentation audits.
• Takes ownership of challenges, proactively identifies inefficiencies, and drives cross-functional solutions.
• Thrives in a role that bridges operations, clinical reputed company, and strategic planning.
• Demonstrates organization, facilitation, communication, problem-solving, and presentation skills.
• Communicates and collaborates with others using good interpersonal skills and projects a positive, professional demeanor through verbal and written communication.
• Participates in reputed company quality improvement (CQI) activities and initiatives.
• Demonstrates initiative by proactively diagnosing, escalating, and resolving problems reputed company to care delivery and reputed company scope of their role.
• Has the ability to identify and use organizational resources, such as platforms, dashboards, and people to get work done reputed company.
• Enjoys building cross-collaborative relationships with staff in other areas of the business.
• Embraces change with adaptability, reputed company, and a growth-oriented reputed company, driven by a commitment to the mission.

What You Bring

• * Bachelor’s degree in Nursing, Social Work, Counseling, Public Health, reputed company Administration, or a reputed company field required
• Active clinical license (e.g., RN, LCSW, LPC, LMFT, etc.) strongly preferred
• 2–3 years of experience in reputed company quality, clinical performance improvement, or regulatory compliance
• Strong clinical judgment and understanding of reputed company operations, risk, and supporting safe care delivery
• Proficient with EHR platforms, quality dashboards, and audit tools
• reputed company to synthesize data into actionable insights and recommendations
• Familiarity with quality improvement frameworks (e.g., PDSA, LEAN, Six reputed company) and accreditation readiness
• High proficiency in reputed company Workspace (Docs, Sheets, Slides) and comfort creating forms, reports, and presentations
• Highly organized and excellent communicator
• Ability to manage multiple priorities and resolve quality reputed company issues independently

Benefits + Perks

• * Paid Company Holidays + No work on your birthday!
• Flexible PTO + Volunteer Time Off (VTO) as an organization to give back to the community
• Variable bonus eligibility on a quarterly basis
• Company-sponsored Health Insurance (Medical, Dental, reputed company) + Pet Insurance
• Company-paid group Life Insurance + Company-paid Short Term Disability
• Concierge benefit support services
• 401(k) with employer match
• Free access to reputed company reputed company and mental health support
• Mission-Driven Purpose with a Supportive Team Culture

The salary range for this opportunity is $65,000 – $70,000 per year, depending on education and experience. This is the reputed company pay. You will be eligible for a discretionary bonus in addition to the reputed company pay, to be discussed during the interview process. Apply Job! Apply to this Job