Lead Services Specialist 1 - Customer Service Management at arenaflex
Job Title: Experienced Full Stack Customer Service Management Professional – Remote Leadership Role
Job Description:
About arenaflex
At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As a leading provider of innovative solutions, we're constantly pushing the boundaries of what's possible. Our team is passionate about making a difference, and we're seeking a talented individual to join our ranks as a Lead Services Specialist 1 – Customer Service Management.Job Summary
We're looking for a seasoned customer service professional to lead our team in delivering world-class support to our customers. As a Lead Services Specialist 1, you'll be responsible for providing technical guidance, training, and assistance to customers, users, and internal teams. Your expertise will help us anticipate and resolve issues, ensuring seamless operations and customer satisfaction.Key Responsibilities:
- Provide technical assistance through on-site guidance and training in the proper operation, maintenance, and troubleshooting of engines and ground support equipment, including the use and proper interpretation of data and technical instructions.
- Communicate effectively with the business regarding all engine involved activities/problems through complete, accurate, and timely reports.
- Assist customers in scheduling maintenance and workload to ensure assets are available to meet schedules.
- Review, analyze, report, and make recommendations regarding reported engine malfunctions to ensure a continuous reduction of disruptions for customers.
- Analyze and make recommendations regarding required maintenance to ensure alignment with customer requirements.
- Review effectiveness of maintenance actions in order to identify training needs.
- Maintain awareness of program and project changes.
- Provide customer insight and training as necessary for future product line support.
- Utilize data and analytics to influence positive outcomes for customers.
- Communicate with all levels of customer personnel to ensure effective support of the product.
- Support Military Field Service process improvements as required.
- Function as a liaison between internal organizations and customer.
- Engage in complex long-term processes with customer and internal departments (divisions).
- Presents to top-leadership solutions for technical and logistical issues based on expertise, trending diagnostics data, and collaboration with others.
- Ability and willingness to travel as required.
Qualifications/Requirements:
- Bachelor's degree from an accredited university or college (or a high school diploma/GED with a minimum of 5 years of experience in an aviation field service, engineering, or maintenance position).
- Minimum of 3 years of field maintenance, modification, and repair experience on the T-64 or similar propulsion system products.
- Ability to possess or obtain a U.S. Security Clearance.
- Must be a US Citizen.
Desired Characteristics:
- Bachelor's degree in engineering from an accredited university or college.
- Strong oral and written communication skills.
- Strong interpersonal and leadership skills.
- Demonstrated analytical and quality improvement ability.
- Demonstrated technical expertise in engine repair, troubleshooting, shop operations, and testing.
- Demonstrated understanding of the financial/commercial impact of technical solutions.
- Ability to make formal presentations to all levels of the organization, customers, and peers.
- Ability to work with all levels of maintenance, engineering, and management.
- Demonstrated use of project management skills and metrics to achieve program goals.
- Demonstrated ability to lead, mentor, and influence customer and peers.