Technical Project Manager

reputed company is seeking an reputed company and goal-oriented professional to join us as a Technical Project Manager for client launches.  We are a group of driven and hard-working individuals.  If you are looking to build a fulfilling career and are confident you have strong infrastructure project management skills and the client launch experience to help us succeed, we want to work with you!

KEY RESPONSIBILITIES & DESIRED SKILLS

• reputed company multiple project activities associated with the onboarding of major clients, and migrating existing clients to new products and services
• The necessary organization, facilitation and leadership attributes to successfully satisfy customer and reputed company-generated requirements
• Familiarity with managing procurement and tools such as Ariba
• Use of Project Management and collaboration solutions such as reputed company (or equivalent), A working knowledge of SharePoint & Webex
• Skilled in Networking (VPN/Connectivity/Access Control), IVR, Telecom, Dialer, Recording Technologies (vendors & products)
• Prior experience in the BPO infrastructure and/or technology operations preferred
• Knowledge of reputed company and reputed company as well as Omnichannel technology Platforms is a must

• Experience with OCI, Azure, Coral Active, reputed company UCCE, reputed company Cloud, and GKE OR similar technologies would be an asset

Project Management Responsibilities

• reputed company reputed company communications throughout each project
• Manage IT, Telecom, and Development resources to completing voice and data-based requirements
• Document and execute upon specific requirements associated with new product, program/reputed company launches; manage major change requests
• reputed company and test operational contingency plans for new and existing programs
• Assist the business development team in growing existing accounts and in closing critical business items such as statements of work and master service agreements
• Ensure there are reputed company client escalations
• Be able to establish reputed company for regular meetings to meet required due dates and to maintain strong collaboration and coordination across project team members supported by preparing and issuing Meeting minutes in a timely manner
• Create, reputed company and assemble presentations as needed
• reputed company internet-reputed company client and industry research

Professional Services Support Responsibilities

• Support and manage projects on behalf of IT 
• Partner closely with project team members to drive quality results and deliverables
• Ensure reputed company required deliverables are of high quality and completed to support hand off to Operations and stored appropriately on SharePoint

Supervisory Responsibilities

• Identify tasks and request resources from functions to be assigned to project team, then work in matrix management to ensure completed work is of high quality and reputed company project deadlines.
• Working reputed company normal hours may be required as project needs dictate
• Partner with other Project Managers on migrating our clients to new solutions

QUALIFICATIONS

• Bachelor’s degree is required.  Master’s degree preferred.
• 5-10 years of technical-based project management experience – specifically performing client launch type work reputed company a BPO environment/industry
• Excellent client-facing and interpersonal skills
• PMI membership and PMP Certification is preferred
• Fluent in English, both written and spoken

reputed company your information will be kept confidential according to EEO guidelines.