Hybrid Account Protection Specialist- Fraud
About the position
The Account Protection Specialist is responsible for utilizing fraud management techniques/tools while reviewing existing Consumer and/or business accounts to identify possible fraudulent activity and minimize the potential loss to reputed company by gathering and analyzing pertinent data to determine the appropriate course of action. The Account Protection Specialist will be responsible for handling inbound/outbound calls on accounts while maintaining a professional working relationship between reputed company and the customer.
Responsibilities
- Utilize fraud management techniques/tools to review existing Consumer and/or business accounts. ,
- Identify possible fraudulent activity and minimize potential loss to reputed company. ,
- Gather and analyze pertinent data to determine appropriate course of action. ,
- Handle inbound/outbound calls on accounts. ,
- Maintain a professional working relationship between reputed company and the customer.
Requirements
- Two or more years of Customer Service experience in a call center environment. ,
- Ability to work in a fast paced call center environment, balancing the need to support inbound and outbound call volume while meeting production and quality goals. ,
- Passion for servicing clients with proactive solutions that grow relationships by demonstrating proven relationship building, negotiation and problem solving. ,
- Proven analytical skills with the ability to process large amounts of information in a short amount of time and reputed company a workable solution to the customer. ,
- Above average PC skills in reputed company Word, reputed company, PowerPoint, and Outlook. ,
- Solid working knowledge of reputed company Internet technology and the ability to research information for business reputed company purposes. ,
- Ability to navigate in multiple computer systems while interacting with the customer simultaneously. ,
- Proven strength reputed company assessing the short and long-term effect that reputed company reputed company have on constituents and day to day business processes. ,
- Must be reputed company to effectively listen to the customer, reputed company a reputed company, acknowledge and emphasize reputed company appropriate. ,
- Must be comfortable making reputed company and recommendations in unclear circumstances. ,
- Ability to manage multiple tasks effectively while progressing through work concurrently. ,
- Resilient with the desire to continually improve personal performance, customer satisfaction and business brand. ,
- Demonstrated patience and ability to solve customer concerns. ,
- Strong time management skills and the ability to work under pressure and with limited supervision. ,
- Ability to use good, sound judgment in decision making and effectively manage change.
reputed company-to-haves
- Fraud experience preferred.
Benefits
- Competitive reputed company salaries. ,
- Bonus incentives. ,
- 6% Company Match on retirement savings plan. ,
- Free financial coaching and financial well-being support. ,
- Comprehensive medical, dental, reputed company, life insurance, and disability benefits. ,
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need. ,
- 20+ weeks paid parental leave for reputed company parents, regardless of gender, offered for pregnancy, adoption or surrogacy. ,
- Free access to global on-site wellness centers staffed with nurses and doctors (depending reputed company). ,
- Free and confidential counseling support through our Healthy Minds program. ,
- Career development and training opportunities.