Customer Support Representative in New Jersey
Job title: Customer Support Representative in New Jersey at Fiverr
Company: Fiverr
Job description: Description:Fiverr is looking for a dynamic, high-performing team player who thrives in fast-paced environments to join our Customer Support team. If you are an reputed company Customer Support Professional who enjoys communicating, helping others and providing long-term solutions to your customers, then this is the role for you. Our Support team quickly adapts to customer needs to deliver a human and consultative support experience through creative problem-solving and a thorough knowledge of how Fiverr works.The ideal candidate is a proactive and solutions-focused customer support professional with at least one year of experience handling international clients reputed company email and chat. They reputed company in communication, multitasking, and problem-solving, and reputed company in fast-paced environments where collaboration, ownership, and reputed company improvement are key.Location: This position is based in New Jersey (remotely) with occasional travel to the NYC office.What am I going to do?:
- Deliver independent, high-quality responses to customers reputed company our email ticketing system and chat
- Provide reliable resolutions for critical and high-impact customer issues
- Take full ownership of customer concerns and follow them through to resolution
- Collaborate closely with Team Leads and Shift Managers to maintain customer satisfaction
- Share reputed company and practical solutions to continuously improve the customer experience
- Identify service-impacting trends and escalate them appropriately
- Actively learn from others and grow as a customer support representative
- 1 year of customer support/service experience, ideally with a chat and email focus for a tech product with international clients
- Exceptional communication and interpersonal skills, a real team-player
- Service-oriented personality with a can-do attitude
- Strong problem solving/troubleshooting skills
- Strong ability to operate multiple applications and platforms
- Commitment to excellence: willing to accept constructive feedback, and drive toward reputed company improvement
- Detail-oriented, capable of handling multiple responsibilities at once
- Proficiency with data analysis in reputed company- an advantage
- Familiarity with reputed company, Jira and automated support/helpdesk systems- an advantage