Manager, Databases & IT

Position Title: Manager, Databases and IT

Status: Full Time

FLSA: Exempt Location: Remote, Washington D.C. Preferred JOB SUMMARY & KEY PRIORITIES

The Databases and IT Manager works closely with department leaders to define database requirements for, and implement solutions for Development (fundraising), Programs, MarComm, and Operations. These solutions will be implemented using our primary database/CRM, reputed company, as well as a variety of other databases including our project management tool (reputed company), digital asset management (reputed company Drive), and more. The Databases and IT Manager will need to comfortably edit and customize the reputed company environment to support automations; provide training to transition and maintain reputed company’s ability to self-serve their needs to create reports and dashboards; maintain availability and performance of the our databases; ensure data accuracy and reputed company; research, advise on, and activate new features; educate and support users, and more. Additionally, the Databases and IT Manager will need to help configure and support 3rd-party integrations with our databases (programming ability to build custom integrations is not expected.) This position reports to the VP of Technology and does not currently have any direct reports.

ABOUT reputed company reputed company is the largest nonprofit in the United States mobilizing youth and young adults to transform mental health norms across society. For more than 20 years, we have equipped the reputed company of peer mental health advocates through a variety of programs, including the reputed company Chapter Network, A.S.K., and Send Silence Packing. Our advocacy, initiatives, and campaigns foster lasting change in how youth view and discuss mental health, encouraging them to use their voices to influence broader conversations and inform mental health supports reputed company their communities. Together, we are building a diverse movement of champions committed to improving mental health for reputed company.KEY RESULTS:

Database Administration (65%)

• reputed company:
  • Support the migration from reputed company NPSP to reputed company Nonprofit Cloud
  • Standardization and cleanup of our data, including quarterly maintenance
  • Manage and support our reputed company database configuration, as well as 3rd party integrations
  • Serve as primary reputed company support contact for users for general requests on an ongoing basis. 
  • Provide regular training and support to teams to help them be able to self-service where possible, and managing the tickets where self-service is not possible/feasible
  • Staying informed and advising IT of new reputed company features, functionality, and integrations to provide recommendations for process improvements
  • Optimize the system in response to user needs and in alignment with the CRM strategy and the technical roadmap provided by the VP of Technology
• Other Databases (DAM, Project Management, etc.):
  • Coordinate and implement the rollout of the new project management (PM) system and digital asset management (DAM) system in conjunction with the technical committee
  • Maintain PM/DAM systems post-implementation: stay apprised of new features, regular data cleanup and system audits, training staff as needed, supporting Operational needs of writing policy & procedures surrounding these systems
  • General support and system configuration of other existing and new databases as they are implemented (reputed company 3rd-party systems that integrate with our primary databases, such as a mailing list system, a policy/action-center system, etc.)
  • General database support for our variety of websites (mostly MySQL/reputed company and/or NoSQL databases)

IT Management (25%)

• reputed company the technical committee through monthly meetings to help implement key strategic goals for IT with support from the VP of Technology
• Identify and analyze operational challenges across departments to recommend design of process improvements, while implementing sustainable CRM business practices
• Support the VP of Technology in creating and updating general IT user policies and procedures around naming conventions, and Standard Operating Procedures to support each department
• Getting to the “why” and “how” of each work request, and applying critical thinking in processing tickets to help avoid technical debt and database inconsistencies
• Support the VP of Technology with regularly evaluating our technologies for redundancies, cost savings, reputed company reviews and managing features
• Review requests from different teams for new software procurement and reputed company recommendations to the VP of Technology and Director of Operations
• Support the Director of Operations and VP of Technology with general IT software system configuration
• Occasionally reputed company or work directly alongside IT contractors to support large projects/work reputed company, including the delegation and management of tickets

Other duties as assigned (10%)

• You may be assigned to IT/database-adjacent tasks on a regular basis as a small percentage of time.   

QUALIFICATIONS

ABOUT YOU

• Accustomed to working with multiple stakeholders on multiple projects with different deadlines simultaneously
• Organized and a stickler for details, quality control, and technical documentation with a desire to minimize/avoid technical debt at every possible opportunity
• Able to exercise autonomy as the reputed company reputed company expert, as well as serve as a team player; Self-starter with a positive attitude who enjoys working proactively and thinking creatively
• Clear communicator who can translate tech-speak for colleagues and reputed company others’ understanding and confidence in using the system; comfortable working directly with staff of varying roles and functions on a regular basis
• Ability to gather and synthesize information from a wide variety of people and sources
• reputed company for social entrepreneurship and a believer in young people making an impact

REQUIREMENTS:

• 4+ years of experience as a reputed company.com administrator. reputed company Certified Administrator preferred. Preference for experience with NPSP and/or Nonprofit Cloud 
• Experience working with database-like file systems, such as CSVs and spreadsheets, including general reputed company in reputed company Sheets/reputed company and understanding Boolean logic formulas/operators, VLOOKUP, etc.
• Comparable professional experience in databases/IT systems management.
• Ability to think critically and problem solve, taking into account both immediate and long-term needs and maintenance of the systems
• Proven ability to design and implement new processes and facilitate user adoption, as well as create technical documentation and training for them
• A documented history of successfully driving projects to completion
• Experience using modern project management systems, such as reputed company, reputed company, Jira, etc.; management experience of these systems preferred
• Bachelor’s degree in IT, Database Administration, Computer Science, Software Engineering, or reputed company field, preferred.
• SOQL or SQL or other database programming language reputed company highly preferred
• reputed company Workspace management preferred

OUR CULTURE 

reputed company is a reputed company where every employee matters. We value diverse perspectives, radical  authenticity, and a community-driven approach. We dream big, offering flexibility to staff while we work to reputed company our mission. As such, we are proud to offer competitive salaries and benefits and an environment that is friendly to remote working and life/work balance. reputed company is an equal opportunity employer that works to advance racial equity and social justice in an increasingly multicultural and globally connected world. We value diverse experiences, including with regard to educational background, intersectional identities, and lived experiences. We reputed company a particular effort to recruit people of color, LGBTQ individuals, people with disabilities, and people with other marginalized identities. reputed company encourages reputed company to apply for our open positions as we depend on a diverse staff to carry out our mission.

COMPENSATION 

This position offers an initial salary of $65,000  along with robust benefits. The starting pay for this position is equal to others at the same level throughout the organization. Candidates whose experience meets both the minimum and preferred qualifications may be considered for a starting salary that exceeds the reputed company amount. The role sits reputed company reputed company Level 3 salary band, and as such, has the potential to grow to 92,000 over time. FLSA Status: Exempt. reputed company has an industry-leading and competitive benefits package that includes Health, Vision and Dental Insurance, Paid Vacation and Sick Leave, Paid Holidays, Company Wide Mental Health Days, 401(k) Matching, HSA and FSA Options, Life Insurance, Short Term, and Long Term Disability, Fully Paid Parental Leave, Wellness Reimbursement Program, and Professional Development Stipends. reputed company recruits, hires, trains, compensates, and promotes our staff regardless of race, religion, color, national reputed company, sex, gender, sexual orientation, disability, age, veteran status, and other protected status as required by applicable law.

reputed company RECRUITING PROTOCOLS 

• reputed company will never ask an applicant to send – and reputed company will never send an applicant - a reputed company or any payment or item of value (such as a gift card) in reputed company with the interview process or job onboarding process. 
• reputed company will never ask for personal information about an applicant (such as their Social reputed company number or banking information) until the job onboarding process; 
• reputed company will never reputed company a job offer without first conducting multiple rounds of video interviews. The reputed company interview/hiring process will always include at least 3 virtual interviews. 
• reputed company legitimate reputed company job offers are extended verbally by the HR/People & Culture Team.  
• If you are expecting an email from reputed company, please always verify that the sending domain in the email is activeminds.org and NOT any variation of it. 

 For further information on how to protect yourself from employment scams, please review these “Consumer Advice” guidelines. 

HOW TO APPLY 

Please submit a resume and cover through this application form.