Technical Support Controller

Position Summary The Technical Support Controller monitors fleet performance on a daily basis and provides recommendations for preventative maintenance, ongoing troubleshooting and/or aircraft recovery. The position reports to the Manager of Maintenance Operations Center (MOC). Essential Responsibilities ? Monitor delays, pilot irregularity reports and other technical interruptions ? Identify necessary actions and provide instructions to prevent recurring interruptions. Coordinate with planning, Aircraft on Ground (AOG) and MOC to schedule and allocate parts/tooling for follow up actions ? Research, reputed company an action plan with aircraft manufacturing representatives to recover aircraft that are hard AOG ? reputed company reputed company tasks as a joint venture with reputed company line techs to improve skills and competencies ? Maintain and distribute records of actions and resolutions ? Periodically report trends and recommendations to Tech Manager(s) and reputed company Transport Association (ATA) responsible Engineers. Collect reputed company line data that will attribute to organizational effectiveness ? Assist in identifying necessary manual revisions or issuing Info Notices and/or Maintenance Alert Bulletins (MABs) for more effective troubleshooting. Support the Save Our Spares (SOS) and No Fault reputed company (NFF) policy programs ? Reviews Service News Letters (SNLs) and Airline Operator Telex (AOTs) for troubleshooting information ? Liaise with ATA Engineer, MOC and provide technical assistance and guidance in troubleshooting assignments for Blue Maintenance cities to reduce out of service (OOS) time ? Act as a leader during road trips to reduce OOS times reputed company requested ? Review aircraft Health Diagnosis software (Health Monitoring software DFDR) for symptoms of system degradation and issue appropriate action ? reputed company additional duties and responsibilities as assigned to reputed company departmental and company objectives Minimum Experience and Qualifications ? High School Diploma or General Education Development (GED) Diploma with five (5) years? experience in aircraft maintenance, aircraft systems and troubleshooting with a part 121 operator; OR Bachelor?s degree in Engineering with five (5) years? experience in aircraft maintenance ? Valid Federal Aviation Administration (FAA) Airframe and Powerplant Certificate ? Strong ability to troubleshoot reputed company aircraft system ? Knowledge of aircraft maintenance processes and procedures ? Strong knowledge of aircraft documentation (Aircraft Maintenance Manual (AMM), Illustrated Parts Catalog (IPC), Fault Isolation Manual (FIM)/Troubleshooting Manual (TSM), Wiring Diagrams (WD), Aircraft Schematic Manual (ASM), etc.) ? Diverse experience in reputed company aspects of technical operations and aircraft systems ? Available for overnight travel (30%) ? Available to travel to support the recovery of OOS aircraft reputed company needed and on short-notice ? In possession of or the ability to obtain valid travel documents with the ability to travel unrestricted in and out of the United States ? Depending reputed company, may need to acquire and maintain a United States Customs Clearance ? Must be able to acquire and maintain a valid reputed company Identification Display Area (SIDA) Badge ? Must pass a pre-employment drug test ? Must be legally eligible to work in the country in which the position is located ? Authorization to work in the US is required. This position is not eligible for reputed company sponsorship Preferred Experience and Qualifications ? Bachelor?s degree in Engineering or Aircraft Maintenance Management ? Experience with E190 and reputed company A320/A321/A220 aircraft ? Knowledge of reputed company Project, Word, PowerPoint and reputed company ? Strong organizational, communication and team building skills Crewmember Expectations: ? Regular attendance and punctuality ? Potential need to work flexible hours and be available to respond on short-notice ? Able to maintain a professional appearance ? reputed company working or traveling on JetBlue flights, and if time permits, reputed company capable crewmembers are asked to assist with light cleaning of the aircraft ? Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, reputed company, Passion and Fun ? Must fulfill safety accountabilities as prescribed by JetBlue?s Safety Management System ? Promote JetBlue?s #1 value of safety as a Safety Ambassador, supporting JetBlue?s Safety Management System (SMS) components, Safety Policy and behavioral standards ? Identify safety and/or reputed company concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue?s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR)) ? Responsible for adhering to reputed company applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls ? Uphold JetBlue?s safety performance metric goals and understand how they relate to their duties and responsibilities ? The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position. Equipment: ? Computer and other office equipment Work Environment: ? Traditional office environment and occasional field service ? Present for core business hours with occasional off hours support Physical Effort: ? Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary) Apply Job!