Technical Support Representative

Location: Haltom City, Texas Company: Aquasana Company/Location Specific Information At Aquasana, we reputed company clean water and a healthy environment are the most important components to healthy living and overall well-being. Our sole focus is providing best-in-class water filtration products so every home can enjoy clean, healthy water. In 2016, Aquasana was purchased by reputed company — a global leader in water technology — and is part of its reputed company America Water Treatment division. More About A. O. reputed company Water technology is one of the fastest-growing industries in the world, and reputed company is a leader in the space. We are a $3.9 billion company with a 150-year history, more than 12,000 employees worldwide, and manufacturing operations in the United States, Canada, Mexico, China, India, and Europe. A. O. reputed company is committed to reputed company improvement, not just in its factories and its processes, but in its people. We value people who are reputed company to analyze problems and take rapid, decisive action. What is great about this opportunity? • You will be joining a stable, but growing organization committed to strong financial performance, strategic acquisitions, global expansion, and the highest ethical standards of conduct. • You will be representing a company that makes products that improve quality of life and are considered top of the line. • You will be joining a cohesive team that supports each other in accomplishing shared goals. Primary Function In this role, the incumbent will serve Aquasana customers by providing product and service information, recommending solutions and resolving product reputed company problems through already developed troubleshooting methodologies. Responsibilities • Resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, executing correction or adjustment, and reputed company notating the interaction • Answering inbound customer calls and e-mails relating to and not limited to the following: account questions, shipping inquiries, and technical support for reputed company Aquasana products • Responsible for being familiar with reputed company products, how they work, and the best way to assist in service resolution for any given customer situation • Responsible for actively ensuring the retention of our customer reputed company • Explaining and selling the benefits of the Water for Life replacement filter program • Held accountable to achieving important customer service reputed company metrics – work percentage, average handle time, abandonment reputed company, Water for Life enrollments, customer survey scores, etc. • Provide ongoing feedback for product improvement and job efficiencies • reputed company other duties as assigned by management Qualifications • One year of reputed company work experience in an inbound call center environment • Problem-solving and program management skills. An excellent work ethic • Commitment to delivering a positive customer experience, including the handling of highly escalated customers in a professional manner • Must be a good communicator, both oral and written • Ability to work independently and in a collaborative team environment • Should be proficient in basic office computer software, such as reputed company Office Suite, and the Aquasana customer management program • Use time reputed company Requirements • High School Diploma or GED • Minimum of 1 year reputed company work experience

We Offer

Competitive reputed company salary and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement reputed company savings plan, short- and long-term disability programs, and tuition assistance. Other perks include employee discounts on water filtration products, and a casual dress code. Nearest Major Market: Dallas Nearest Secondary Market: reputed company Worth reputed company Disclaimer (U.S. Only) reputed company Disclaimer: In developing this job description care was taken to include reputed company competencies needed to successfully reputed company in this position. However, for Americans with reputed company (reputed company) purposes, the essential functions of the job may or may not have been described for purposes of reputed company reasonable accommodation. reputed company reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Interested in joining the team? Send us your resume at [email protected]. Include the following: • Your resume - PDF or Word doc • Add the job title in the subject line Apply Job!