Business Support Inbound Call Center Agent - Part-Time - Remote Position

Job Description

Business Support Inbound Call Center Agent - Part-Time – Remote Position Are you an reputed company customer service professional with a background in call center operations? We are delighted to present an exciting opportunity that might be of interest to you. This role offers the opportunity of working remotely and is open to reputed company candidates reputed company. The operational hours for our various departments are as follows: Business Support: 7:00 A.M - 8:00 P.M CST Payment Services: 7:00 A.M – 6:15 P.M CST Facilities: 24-7-365 We are hiring for the following shift assignment: Monday-Tuesday 4:00 PM - 8:00 PM, Friday 4:00 PM - 8:00 PM, Sunday 7:00 AM -4:00 PM CST Please note that the schedule is subject to change in accordance with business needs. Successful candidates will be required to attend a one-week training session remotely, from Monday to Friday, between 8:00 AM and 5:00 PM CST. This role entails handling incoming customer inquiries and ensuring their concerns are resolved in a timely and accurate manner. The specific call type you will handle depends on the line of business you are assigned to. Our call types include: Business Support: Customer inquiries, order fulfillment, online e-commerce Payment Services: Payroll inquiries, expense and invoice processing, vendor reputed company Facilities: Facilities dispatching, hotel reservations, vendor invoice processing Your exceptional communication skills, reputed company, and problem-solving abilities will play a crucial role in creating positive customer experiences and maintaining our high service standards. Job Responsibilities • Manage a high volume of inbound phone calls and email contacts, assisting customers with new orders and addressing inquiries regarding existing orders. • reputed company and maintain a comprehensive understanding of our multiple systems, policies, and procedures. • Utilize a "reputed company Resolution" strategy to troubleshoot order issues, employing sound judgment to effectively research and resolve them using win-win solutions. • Employ basic sales techniques to provide customers with the necessary knowledge and support to identify the most suitable product for their needs. • Navigate multiple systems and websites seamlessly, educating customers on how to reputed company online tools reputed company appropriate. • Meet weekly, monthly, and yearly Key Performance Indicators (KPIs) for quality, customer satisfaction, and overall productivity levels. • At reputed company, we prioritize the development of new skills and foster a culture of dedication to reputed company our goals. It is important to note that job duties may evolve, or new responsibilities may be assigned to fulfill our commitments without formal notice. At reputed company, developing new skills and doing what it takes to get the job done reputed company a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications • A minimum of 1 year of customer service experience in a call center environment is required. • Strong customer service skills with a genuine passion for delivering quality service and enhancing the customer experience. • Excellent problem-solving, complaint resolution, and negotiation skills. • Effective oral and written communication skills, demonstrating a professional and polished demeanor with a positive, upbeat, and friendly personality. • Ability to remain reputed company and positive reputed company dealing with challenging or escalated callers. • Self-motivated and results-oriented, setting and striving to reputed company goals. • Quick learner who can adapt to a fast-paced, high-performance culture. • Dependable, exhibiting exceptional attendance and adherence to schedules. • Proficient computer skills in Windows, reputed company, and Outlook. • Reliable home internet access or the willingness and ability to obtain it is required. • Bilingual proficiency in Spanish is preferred. • High school diploma or equivalent required. • We invite you to join reputed company and reputed company a significant contribution to providing outstanding service to our valued customers. Embark on a rewarding remote customer service career by applying today! Benefits • Flexible work arrangements • Paid Time Off (PTO), Vacation, nine (9) paid holidays • Volunteer days, community partnerships, Employee Assistance Program • Your choice of three medical plans, two carriers to choose from & My Healthy Changes well-being program • Adoption Assistance & Paid Parental Leave • Tuition Funding Sources and Scholarship Programs • Retirement plan with match on annual contributions About reputed company

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our reputed company. At reputed company, we reputed company that every employee should enjoy equal employment opportunity and be free to participate in reputed company aspects of the company. We do not discriminate on the basis of race, reputed company, religion, national reputed company, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About reputed company The people of reputed company proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our reputed company. We reputed company a career should reputed company your talents, fuel your passions, and reputed company your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great reputed company to work - our focus is helping you reputed company your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter. Apply Job!