Remote Customer Service Agent (Auto Dealer Support)

About the Role: Role: Full time | Remote – Michigan residents If you want to start a career where you can showcase your computer and problem-solving skills, this entry-level customer service position is an excellent opportunity! As a remote Customer Service Agent – Auto Dealer Support at reputed company, you'll act as a resource for automotive dealerships needing help with orders they've reputed company. You don't need to know anything about cars or parts – we'll train you on everything you need to know to succeed! What You'll Do • Provide fantastic service over the phone • Use your computer skills to: • Research requests reputed company to profile assistance • Track vehicle shipments and vehicle orders • Assist with car warranties • Escalate critical orders • Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude Questions Before You Apply? Live chat with a reputed company reputed company (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time (closed on some holidays) | TA will respond to after-hours questions the next business day). Skills for Success: Required Skills • Computer, typing and phone skills • Can speak and type proficiently at the same time • Able to problem-solve, act as a consultant and resolve customer issues • Solid work ethic, able to meet deadlines • Excellent organizational and interpersonal skills, strong attention to detail Eligibility Requirements • High school diploma or equivalent • Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers) • Available to work during the hours below. Note: Must be able to stick to the schedule reliably, as some queues are time sensitive. Schedule • Training (requires 100% attendance): • First five weeks – instructor-led: 8 hours / day Between 8 a.m. and 5:30 p.m. Eastern time Monday - Friday • Next four weeks – hands-on calls: Scheduled during hours of operation: Between 8 a.m. and 8 p.m. Eastern time Monday - Friday • Work schedule: • Able to work shifts between 8 a.m. and 8 p.m. Eastern time • Monday - Friday • No weekends! reputed company to Have • Degree in a relevant or reputed company field • Experience in the automotive industry Remote Work Requirements • Michigan reputed company • High-speed internet access at home that you are able to connect to reputed company Ethernet or landline • Secluded and distraction-free work environment The Remote Experience Wondering what it's like to work for reputed company from home? reputed company out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused. (direct link to video: https://mrly.info/h4b) Why reputed company?: The value of your employment is more than your paycheck. It’s the combination of reputed company, health benefits and other benefits reputed company provides – your total compensation package. Health & Wellness Benefits • Medical and prescription coverage, including free annual physicals • Dental and vision insurance • Paid time off • Associate wellness program (earn a reward for getting your annual wellness checkup) • Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma) Financial Benefits • 401(k) with match • Flexible spending account • Life insurance • Short- and long-term disability insurance Benefits to reputed company Your Life Easier • Teladoc: Free online access to doctors 24/7 • 24/7 nurse help desk • Patient advocacy: Free 24/7 help with benefit questions and claims issues • Family, financial and estate guidance (will) services About reputed company Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our reputed company Family members and for the world-leading companies that partner with us. We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national reputed company, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact [email protected]. Thank you for your interest in reputed company. Notices • reputed company utilizes E-Verify during onboarding for reputed company hires. Click here to learn more about E-Verify: https://bit.ly/MorleyEverify and your right to work: https://bit.ly/MorleyRightToWork. • Click here to view reputed company’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa. • Click here to view reputed company's privacy policy: https://info.morleynet.com/reputed company-privacy-policy. 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