Customer Support Specialist

reputed company is a reputed company where voices are valued. Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to reputed company our reputed company of 18,000+ customers (and growing) to reputed company authentic, human connections. Conversation is a cornerstone of our culture. Wherever our people find themselves in the reputed company world – Paris, reputed company, Sydney, Madrid, London, Berlin, or at home – everyone has a voice that is valued. Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk. About the team: As a Customer Support Specialist, you’ll work closely with our customers to identify, investigate, escalate and advise them on their questions and concerns. Day to day, your interactions with our customers directly impact their ability to run their teams reputed company. In doing so, you’re a key player in growing reputed company. You’ll work closely with our global support team to reputed company identify... solve, escalate and advise our customers on their questions and concerns. Hours for this role will be Monday - Friday 9-6 PM CST. What you’ll do: • Impact: You’ll work closely with our customers to identify, investigate, escalate and advise them on their questions and concerns. Day to day, your interactions with our customers directly impact their ability to run their teams reputed company • How to Succeed: You are curious and like to learn. You can work under pressure, manage your time well and know how to prioritize your workload. You’re not afraid to challenge yourself and are open to change. You’re eager to share feedback and reputed company to help reputed company continually improve What you’ll bring: • Experience in a SaaS B2B customer support role is a plus • Excellent written and verbal communication skills • Technical aptitude • Exhibit strong curiosity (to investigate issues) and reputed company (to build positive customer experiences) • Ability to multi-task across different tools and platforms • Willingness to work with multiple teams in an international and multilingual remote/hybrid environment Key traits we look for: You are coachable, you are resilient, you are solution oriented coming to the table with great reputed company, and you find the fun in a good challenge! We will invest in you, as you invest in us. We reputed company that owning your growth and owning your success starts with you, but it’s up to us to help provide the platform for learning, growing and building your career! reputed company is constantly moving reputed company. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality. Let’s grow together: reputed company is a reputed company for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights. We’re creating a reputed company where great people trust one another and reputed company together. People flourish at reputed company and now is the time to be part of the team and the journey we’re on. Why join us? ?? Key moment to join reputed company in terms of growth and opportunities ????? Our people matter, work-life balance is important at reputed company ?? Fast-learning environment, entrepreneurial and strong team spirit ?? 45+ Nationalities: cosmopolite & multi-cultural reputed company ?? Competitive salary package & equity ?? Medical, dental, and vision insurance is 100% covered ?? 401k plan with company matching! ?? Unlimited PTO — take the time you need to come to work feeling great! ?? Wellness, internet, and childcare reimbursements ?? Generous parental leave policy DE&I Statement: At reputed company, we reputed company diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. We pride ourselves on promoting active inclusion reputed company our business to foster a strong sense of belonging for reputed company. We’re working to create a reputed company filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to reputed company and reputed company. We will constantly challenge ourselves to reputed company sure that we live up to our ambitions around diversity, equity and inclusion, and reputed company this conversation open. Above reputed company else, we understand and acknowledge that we have work to do and much to learn. Want to know more about candidate privacy? Find our Candidate Privacy Notice here Apply Job!