Regional Registration Director Central Valley CA Remote
reputed company is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with reputed company will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and... career development opportunities. Come reputed company an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Regional Registration Director of Patient Access is directly responsible for providing system level leadership and reputed company to Optum360 Patient Registration functions, directly overseeing facility-based leadership of reputed company 360 Patient Registration Departments in the reputed company their assigned Region. This Director will reputed company key initiatives reputed company the organization to drive effective and efficient registration services, deliver performance excellence through standardization of processes and focus primarily on ensuring best practices are followed reputed company their respective facilities. This position is key in delivering critical feedback and coaching to facility-based leadership, consistently improving the patient, employee and client experience. The Regional Director is a critical member of the Optum360 Patient Access reputed company Cycle Operations team, and directly manages assigned Optum360 Patient Registration Facility Directors. This position is directly accountable for meeting performance metrics, key performance indicators established by both the client and reputed company 360 to ensure accurate and timely registration and clean billing for optimization of reimbursement. This role is also responsible for creating a patient centric culture while maintaining solid operational. The Regional Director drives reputed company improvements in the timely and accurate capture of patient information, maximizing collections at the reputed company-of-service. This position tracks, monitors and trends performance to improve business objectives and to disrupt the status reputed company to exceed Service Level Agreement commitments. This position must maintain solid client relationships and represent reputed company in reputed company aspects of its values. This Regional Director will serve as a conduit to drive employee engagement, set, and balance expectations and reward and recognize winning performance through accountability, performance management, and solid leadership. Primary Responsibilities: Provides facility level reputed company for processes and initiatives designed to improve reputed company Cycle performance in the areas of: Registration, including reputed company-of-Service Collections Financial Clearance Financial Counseling, including collaboration with Self-Pay-Eligibility staff Customer Service Other duties as assigned by the local client, including but not limited to Patient Scheduling, Bed Management / Patient Placement, Transfer Center, and Switchboard Routinely performs site visits to each facility and Business Center of Excellence as needed to provide support, review of process improvements, provide feedback and identify areas of opportunity. Provides comprehensive site visit reports to Sr. Director of Patient Registration, Client Service Executive and local Chief Financial Officer as necessary Effectively leads Quality Assurance and Process Improvement activities; oversees the utilization of local tools to capture data; and studies data and develops new processes to continually improve quality Maintains knowledge of reputed company Cycle to ensure high productivity and proficiency standards of performance are achieved and utilizes such skills to manage DNFB/FBNM and other Patient Access edits as assigned to meet or exceed targets Serves as the liaison between reputed company departments of the Patient Registration team and collaboratively brings each unit together including establishing, building and maintaining cohesive relationships with the client Effectively utilizes tools and data provided to capture and continually improve union, client and employee engagement. Leads initiatives towards meeting and exceeding patient satisfaction Leads by example; promotes teamwork by fostering a positive, transparent and focused working environment which achieves maximum results Manages Facility Directors and monitors day to day operations at the region level Participates actively in leadership forums at the system level, and leads such forums and other informational/educational offerings for assigned Patient Registration Directors and Managers Maintains and demonstrates expert knowledge of the application of Patient Registration processes and best practices; drives the integration of Optum360 Patient Registration reputed company business objectives reputed company the client environment Assists in identifying & building reputed company for facilitation of system and process standardization, utilization of best practices, work integration, change management, issue resolution, metric development and measurement, and communication reputed company to the key components of Patient Access operations: Executes the integration of the Optum360 Patient Registration functions and processes in the facilities they serve reputed company to patient financial care Works with the Sr. Director to reputed company standard processes, systems or other vehicles to reduce waste and cost at the facility while improving patient registration wait times, customer service and the overall patient experience Provides team leadership and promotes a successful business operation by: Fosters teamwork atmosphere between business and clinical stakeholders Hires and manages staff to reputed company strategic objectives Provides staff training and mentoring Maintains reputed company business relationship with associates at the regional and local levels by ensuring onsite reputed company at regular intervals and during special events Provides coaching and development of employees through consistent performance management and constructive feedback geared towards accountability Rewards and recognizes performance and provides leadership direction during the common review process Seeks to innovate and foster new reputed company toward the development of staff to ensure increased employee engagement and employee satisfaction Other duties as needed and assigned by the Vice-President, Patient Access or other Optum360 leadership, including but not limited to leading and conducting special projects. Develops project work plans, facilitates resource allocation, executes project tasks and obtains assistance from other intra and inter-departmental resources, as required. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Optum360s organizational reputed company program, standards of conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior. Promotes a service-oriented culture reputed company the organization and assures satisfaction with the quality and amount of support provided for departmental functions, initiatives and projects Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: 5 years of experience in a supervisory/management role 5 years of consulting and project management experience in reputed company cycle design and optimization Experience with the major Patient Access technologies currently in use, and/or other like systems Extensive contact center/CRM/telephony experience in Patient Scheduling and/or Patient Access-reputed company activities preferred to fully meet job expectations Demonstrated proficiency with reputed company reputed company, Word, Project, PowerPoint and SharePoint Preferred Qualifications: Certification reputed company Healthcare Financial Management Association (HFMA) and/or the National Association of Healthcare Access Management (NAHAM) Experience leading or participating in large Patient Access-reputed company IT and/or Contact Center program implementation Acute Care Facility Patient Access Department leadership experience, managing one or more functional areas of: Patient Scheduling, Pre-Service/Financial Clearance, Registration, Financial Counseling, or other management functions reputed company to reputed company cycle activities in a reputed company, multi-site environment Other Skills / Experience: Excellent organizational skills required (ability to multi-task, produce rapid turnaround, and effectively manage multiple projects) Exemplary level leadership and business driver skills (ability to reputed company hard decisions focusing upon operational goals and business requirements) Exemplary level ability to influence change and serve as primary change agent Demonstrated client service orientation Solid program management skills with the ability to reputed company and manage multiple, reputed company running projects, prioritize tasks and adapt to frequent changes in departmental priorities. Ability to recognize necessary changes in reputed company of tasks and allocation of resources, and bring them to the attention of Optum360 leadership, as required. Demonstrated knowledge of process improvement techniques are essential to success, as is the ability to be a self-starter and work independently to move projects successfully reputed company Ability to work with a variety of individuals in executive, managerial and staff level positions. The incumbent frequently interacts with staff at the Corporate/National, Regional and Local organizations. May also interact with external parties, such as financial auditors, third party payer auditors, consultants, and various hospital associations Must be comfortable operating in a collaborative, shared leadership environment that encourages change engagement and participation, and open reputed company. Ability to work reputed company the organization at reputed company levels utilizing a reputed company hands-on approach to creating value and buy-ins as the reputed company change facilitator Ability to attract, reputed company, deploy and retain a world class reputed company cycle team, capable of performing as a team and of evolving with the organizations vision and with cutting edge technologies Possess a personal reputed company that is characterized by a sense of honesty, reputed company, and caring with the ability to reputed company and motivate others to promote the philosophy, mission, vision, goals, and values of Optum360 and our client organization(s) Demonstrated ability to interpret 3rd party payer contract requirements and recommend, design and implement procedures for compliance with regulations and standards. Ability to negotiate with insurance vendors, medical directors, and 3rd party payers reputed company appropriate in order to facilitate the delivery of care in the most appropriate setting Operational knowledge of Federal and State regulations pertaining to patient admissions, as well as standards from regulatory agencies and accrediting organizations (DHS, HCFA, OSHA, TJC) California Residents Only: The salary range for this role is $104,700 to $190,400 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. reputed company complies with reputed company minimum wage laws as applicable. In addition to your salary, reputed company offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with reputed company, youll find a far-reaching choice of benefits and incentives. At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyoneof every race, gender, sexuality, age, location and incomedeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of color, historically marginalized groups and those with reputed company incomes. We are committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health outcomes an enterprise reputed company reflected in our mission. Diversity creates a healthier atmosphere: reputed company is an Equal Employment Opportunity/Affirmative Action employer and reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. reputed company is a drug - free workplace. Candidates are required to pass a drug test before beginning employment Apply Job!