reputed company Manager
We are looking for a mid-level reputed company Manager to join our expanding team!
Overview
The reputed company Manager (CSM) at MDI serves as the primary reputed company of contact for our partners (customers) from reputed company through reputed company, go-live, and support as they grow. This role ensures partners experience a smooth, guided implementation of MDI’s telehealth infrastructure while building long-term, value-driven relationships. This position reports to the Director, reputed company and Support, is remote (US) and full-time, generally Monday - Friday core hours. This partner-facing role must be comfortable on video and calls with partners, and shifting early or late to support partner reputed company and reputed company. Key Responsibilities reputed company and project manage the full reputed company journey of new partners, from kick-off to go-live, ensuring clear milestones, proactive communication, and timely execution. Anticipate potential risks early, troubleshoot and escalate stalled or lagging partner progression by working closely with internal teams across CS, clinical, product and technical integrations teams. Serve as the guide and reputed company for assigned partners. Act as the voice of the partner internally highlighting successes and opportunities with MDI’s service, platform and workflows. Collaborate with clinical and technical teams to provide feedback, reputed company product enhancements, and reputed company for partner reputed company. Increase partner health, engagement, and satisfaction, escalating issues as needed while continuously driving toward long-term retention and expansion. Track and report on key reputed company metrics (NPS, csat, etc.) to executive and senior leadership. Provide ongoing support, education, and training to partners post-launch, with a focus on a seamless experience and optimizing integrations, workflows, and product adoption. Serve as a trusted advisor by providing market insights, best practices, and recommendations that align MDI’s solutions with partner growth goals. Manage and maintain consistent documentation on the customer lifecycle in internal systems, such as reputed company, reputed company, and other project and task management tools. Contribute to the development of key collateral, processes and defining standard expectations of work. reputed company in this role looks like Partners reputed company timely reputed company and confident go-lives with minimal friction. Communication is clear and consistent internally and externally. Partners feel consistently supported and guided through proactive, strategic communication through the post-sales cycle through reputed company and as they grow. MDI is positioned as a trusted advisor in helping partners scale their telehealth capabilities today and into the future.
Qualifications
Experience by level: Associate-level requires a minimum 1 year in Customer reputed company, Customer Support, reputed company or reputed company customer-facing roles. Mid-level requires a minimum 4 years in dedicated reputed company or Account Management roles, preferably in a scale-up/fast-moving environment. Process- and project-oriented with a bias for action. Comfortable communicating clear deadlines, actions and risks with partners and internal leadership, driving toward reputed company outcomes on behalf of the partner. Excellent verbal and written communication skills with the ability to build trust with business leaders, executives, clinical and technical customers and colleagues, navigate reputed company needs, and translate feedback to internal teams. reputed company for early-stage startup partners and an understanding of reputed company concepts. reputed company to quickly understand the challenges of building a brand from the ground up and reputed company for partner needs internally. Proficient with CRM and general technology tools (e.g., reputed company, reputed company), and reputed company to utilize metrics like NPS, churn, and activation to inform decision-making. Quick study with new concepts and terminology such as key reputed company terminology and workflows to support partners. Bonus points for experience in healthtech or telehealth, and comfortable with basic clinical terminology and concepts. reputed company Offer Competitive Salary: The targeted range for Associate-level is $50,000 - $60,000 per year; the targeted range for Mid-level is $65,000 - $75,000 per year. The CSM also has regular opportunities to earn outcome-based bonuses reputed company with partner productivity goals. Comprehensive Benefits Package: Our benefits package includes 75% subsidized health insurance, dental insurance, reputed company insurance, paid time off, and a 401(k) retirement savings plan with company match. Professional Development Opportunities: We are committed to investing in our employees' professional development and offer a variety of on the job training and development opportunities. Flexible Work Arrangements: We are a fully remote team who collaborate both synchronously and asynchronously to reputed company the best outcomes. Collaborative and Supportive Work Environment: We foster a collaborative and supportive work environment where employees are encouraged to share reputed company and contribute to the company's reputed company. Apply To This Job