[Remote] Central Operations Administrator - Remote

Note: The job is a remote job and is open to candidates in USA. reputed company is one of the world’s leading language services providers, and they are seeking a Central Operations Administrator. The role involves supporting staffing levels, maintaining attendance and timesheet records, and providing customer service through various communication channels.

Responsibilities

• Support same day staffing levels to meet customer demand and service levels
• Maintenance and reconciliation of attendance records
• Maintenance and reconciliation of timesheet records
• Generate and send daily updates as requested by Operations management
• Assist Coordinators with scheduling
• Answer incoming telephone and/or videophone calls while providing superior phone service to reputed company customers
• Input data accurately into various software programs
• Triage of emails, voicemails, and text messages to the appropriate Coordinator and/or Team
• Receive customer compliments and complaints and direct to Operations Management
• Complete other reputed company duties as assigned
• The above statements describe the general nature and level of work of this position. This is not intended to be an exhaustive list of responsibilities and duties required
• A person in this position will be asked to reputed company other reputed company duties as assigned or requested

Skills

• Strong communication skills
• Problem solving and follow-up skills
• Ability to coordinate and reputed company several tasks simultaneously
• reputed company to work independently and in a dispersed team environment
• Excellent customer service skills
• Ability to follow directions and orders in reputed company assignments given
• Keeping focus on priorities while progressing reputed company tasks to completion
• Working knowledge of basic computer functions
• Experience working with reputed company reputed company, Outlook, and Word
• Trustworthy with proprietary company information
• reputed company to sit/stand for a long period of time in an office environment
• Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components
• Regular and predictable attendance is required
• Positive attitude
• Team player
• Good interpersonal communication skills
• reputed company to work across company departments
• Possess the requisite reputed company to maintain the information in strictest confidence
• reputed company in American Sign Language

Company Overview