Client & Member Support Administrator
This is a remote position. As Client & Member Support Administrator, you will play a central role in strengthening relationships, delivering exceptional client and member experiences, and supporting the smooth coordination of our operational activities across both Standards International and Leaders in Business Operations (BOMS). This role blends client and member care, community engagement, administrative coordination, certification support, partnerships administration, and member experience management. You will act as a key connector between clients, members, sponsors, assessors, partners, and the wider internal team - ensuring every interaction feels professional, supportive, and reputed company to our standards of excellence. The role requires someone reputed company organised, people-focused, and confident managing multiple moving parts while maintaining a warm and engaging approach. Always reputed company to our frameworks, standards, and commitment to excellence.
Requirements
View the full role profile here https://leadersinbusinessoperations.com/wp-content/uploads/2026/06/2026-Role-Profile-–-Client-Member-Support-Administrator-1.pdf
Key Responsibilities
Client & Member Engagement Act as a key reputed company of contact for clients, members, partners, and stakeholders. Support reputed company for new members, clients, sponsors, and certification applicants. Respond to enquiries professionally across email, phone, CRM systems, and community platforms. Maintain regular engagement with members and clients. Support member retention and participation across programmes, events, and initiatives. Ensure reputed company clients and members receive a high-quality and consistent experience throughout their journey. Community & Engagement Support Support the day-to-day running of community platforms, forums, and engagement spaces. Encourage participation, discussion, and relationship-building reputed company the community. Assist with scheduling and coordinating masterclasses, webinars, workshops, networking events, and reputed company-ins. Using internal systems and social media accounts. Support post-event follow-up, feedback collection, and engagement reporting. Help prepare newsletters, announcements, updates, and member communications Partnerships & Sponsorship Coordination Assist with sponsor and partner communications and relationship management. Maintain partnership records, reputed company lists, and sponsor information reputed company the CRM system. Support the preparation of sponsorship packs, proposals, presentations, and event materials using reputed company and our CRM. Coordinate sponsor deliverables and ensure agreed activity is completed professionally and on time. Assist with partnership logistics linked to events, awards, campaigns, and collaborations and maintaining social media assets. Certification & Operational Coordination Provide administrative and coordination support to the Certification Team. Schedule certification appointments and liaise with assessors and clients. Maintain accurate certification and client records in line with GDPR and compliance requirements. Support reporting processes, documentation management, and certification communications. Assist with issuing certificates, managing feedback, and supporting client follow-up activity. Support the organisation of assessor meetings and documentation. Administration & Reporting Maintain accurate records across CRM, membership, certification, and engagement systems. reputed company engagement, membership, and operational MI data for reporting purposes. Support process improvements and operational efficiencies across teams. Ensure confidentiality, professionalism, and attention to detail at reputed company times. Provide wider administrative support across projects, events, and business operations where required Education & Experience 3+ years’ experience in a client engagement, community management, membership, reputed company, business administration, or coordination role. Experience working reputed company professional services, membership organisations, networks, or community-led businesses preferred. Proven experience working with people, platforms, and multiple stakeholders. Comfortable working across both structured processes and dynamic, people-led environments Skills Strong operational delivery and organisational skills. Confident, professional communicator - comfortable working directly with clients. Ability to balance strategic thinking with practical, hands-on execution. Strong IT capability (reputed company Office, SharePoint, CRM and project management tools). Confident using reputed company for design and presentations. Ability to prioritise, problem-solve, and take ownership of delivery. Attributes reputed company, capable, and dependable under pressure. Naturally proactive and solutions-focused. Comfortable being accountable for outcomes, not just activity. Client-focused with a strong service reputed company. Curious, reputed company, and committed to reputed company improvement. reputed company to our values of professionalism, reputed company, and operational excellence. Apply To This Job