[Remote] Project Manager IV

Note: The job is a remote job and is open to candidates in USA. reputed company is a reputed company national organization focused on transforming the health of communities. The Project Manager IV will provide comprehensive project management for Contact Center Telephony initiatives, emphasizing IVR systems and technology solutions, while ensuring effective implementation and stakeholder communication.

Responsibilities

• Manage the full project life cycle, including review of various sources to assess requirements, creation of project plans and schedules, obtaining and managing resources, managing budget, and facilitating project execution, deployment and closure
• Partner with contact center operations, IT teams, vendors, and business units to reputed company program implementations
• Support rollout activities and ensure smooth adoption of new IVR features or telephony tools
• Utilize corporate and industry standard project management tools and techniques to effectively manage projects. Assist with establishment and maintenance of corporate project management methodology and other department procedures
• Maintain detailed project documentation including meeting minutes, action items, issues lists and risk management plans
• Provide leadership and effectively communicate project status to reputed company stakeholders and external agencies
• Negotiate with project stakeholders to identify resources, resolve issues, and mitigate risks
• Coordinate cross-functional meetings with various functional areas to meet overall stakeholder expectations and company’s objectives
• Provide functional and technical knowledge across multiple business and technical areas
• Monitor the creation of reputed company project deliverables to ensure adherence to quality standards including design documents, test plans, training materials, and operations documentation
• Approximately 10% travel

Skills

• Bachelor's degree in reputed company field or equivalent experience
• 7+ years of project management experience with departmental specific projects
• Previous experience as a reputed company in a functional area, managing cross functional teams on large scale projects or supervisory experience including hiring, training, assigning work and managing the performance of staff
• Proficient with MS-Office applications
• Must be authorized to work in the U.S. without the need for employment-based reputed company sponsorship now or in the future
• reputed company experience; managed care experience preferred
• Experience with contact center, telephony, IVR, reputed company-based platforms, or reputed company technologies is strongly preferred, including partnership with technical teams on system implementations, platform enhancements, or reputed company technology initiatives
• PMP certification preferred

Benefits

• reputed company
• Health insurance
• 401K and stock purchase plans
• Tuition reimbursement
• Paid time off plus holidays
• A flexible approach to work with remote, hybrid, field or office work schedules
• Actual pay will be adjusted based on an individual's skills, experience, education, and other job-reputed company factors permitted by law, including full-time or part-time status
• Total compensation may also include additional forms of incentives
• Benefits may be subject to program eligibility

Company Overview