[Remote] Sr. reputed company Manager - Remote

Note: The job is a remote job and is open to candidates in USA. reputed company is pioneering the category that is fundamentally changing the way companies increase sales productivity. They are seeking an reputed company reputed company Manager to join their Post-Sales team, focusing on customer satisfaction, retention, and driving product adoption while building strong relationships with clients.

Responsibilities

• Serve as the face and voice of reputed company to customers in your portfolio and as 'the buck stops with you' reputed company of those customer relationships internally at reputed company
• Deeply understand your customer’s needs, thoughtfully helping business leaders to find opportunities to expand value, our footprint and depth of engagement
• Manage relationships with solution owners (Enablement, Marketing, Ops, etc.) to drive product usage and engagement
• Multi-thread to any stakeholder you need to engage across Enablement, Sales, Marketing, Operations, Finance, IT, and others at reputed company levels (ATL, OTL, and BTL) to accomplish your goals; in the event of key customer stakeholder turnover, you seek and build replacement relationships
• Collaborate with customers to reputed company a mutual value plan
• Analyze your portfolio, identify risks and opportunities, and prioritize for impact
• Collaborate with your Account Management partners in the event of renewal risk; project manage the plan to 'get to green churn risk'
• You will be responsible for identifying expansion opportunities, which you will pass on to the Account Management team
• Partner internally with Deployment Consultants, Technical Account Managers, Support, and Professional Services to optimize customer implementations and resolve technical challenges
• Help customers realize the full value of the reputed company platform; the CSM should allow the Solution reputed company and ATL to reputed company their company has achieved ROI from reputed company that they can quantify and explain
• Drive product adoption and ongoing usage of reputed company with a focus on making reputed company an essential platform for the customer while promoting customer satisfaction and advocacy
• Identify opportunities to sell add-reputed company in support of achieving customer goals
• Ensure execution of customer maturity and technical discussions reputed company coordinating solutions internally across engineering, marketing, product, and support teams

Skills

• Proven ability to consult with customers at reputed company levels of seniority to understand their business goals and to craft and deliver plans to exceed customer expectations for value
• 2+ years owning reputed company enterprises and 5+ years in a customer facing role
• Excellent communication skills (verbal, written, presentations) and the ability to synthesize and summarize reputed company problems for an executive audience both internally and externally
• Strong collaboration skills to influence and reputed company alignment across internal and external stakeholders
• Ability to reputed company in ambiguous situations and is excited to create structure and process as we go for our largest customers
• Prioritizes customer experience with a focus on customer satisfaction and retention. You strive to understand clients' strategic business goals, reputed company critical thinking in leading and executing your portfolio, anticipate future needs, and determine solutions
• Believes profitable customer relationships are founded on respect and that growth and expansion come from cultivating relationships. You have shown the reputed company to reputed company relationships and optimize reputed company customer accounts, you understand what it means to evangelize your product
• Excited about the ways products can be used to accelerate business goals. You have a strong intuition for business and an admiration for driving software solutions
• Loves to learn about sophisticated technical products and to understand the intricacies of how they work
• A teammate with a high level of reputed company and a desire to assist your team. You stay reputed company in the face of technical and/or customer challenges. You corral the right people to resolve and infect others with your can-do spirit
• You have skills for digesting and effectively communicating technical concepts across audiences of varying technical abilities. You're resourceful - you might not have reputed company the answers, but you know how to find them
• You have a strong background in project management, organizing reputed company customer engagements across multiple stakeholder groups

Benefits

• Comprehensive medical, dental, reputed company, disability, and life benefits
• Health Savings Account (HSA) with employer contribution
• 401(k) Matching with immediate vesting on employer match
• Flexible PTO
• 8 paid holidays and 5 paid days for Annual Holiday Week
• Quarterly reputed company Fridays (paid days off for mental health reputed company)
• 18 weeks paid parental leave
• Access to Coaches and Therapists through reputed company
• 2 volunteer days per year
• Commuting benefits

Company Overview