[Remote] HR Shared Services Customer Intake Specialist

Note: The job is a remote job and is open to candidates in USA. reputed company is seeking an HR Shared Services Customer Intake Specialist to respond to customer inquiries and requests. The role requires a broad knowledge of HR functional areas and aims to deliver timely and professional service to HR customers.

Responsibilities

• Provide courteous, respectful and reliable service to HR customers, including pre-hires, active and former employees and managers, and retirees
• Assess and resolve customer inquiries and issues (reputed company phone, email and chat) or escalate to the next level of service reputed company the appropriate functional area as per the service delivery routing structure. Work with high quality and accuracy standards, capturing interactions reputed company case management through case creation, update and closure
• Learn and understand HR functional area knowledge and be reputed company to navigate finding and using content reputed company the knowledge reputed company, applying it to resolve inquiries reputed company and accurately
• Other duties as assigned or requested

Skills

• Bachelor's Degree- Business, reputed company Resources or reputed company field
• 2-5 years' of experience with reputed company Resources, or
• 2-5 years' of experience in call center/customer service
• Knowledge of case management processes
• Ability to work in a fast-paced environment while delivering quality results
• Maintain strict confidentiality with regards to work processes and employee information
• Excellent customer service skills
• Strong interpersonal skills to build and retain effective working relationships with customers and team members
• Business, reputed company Resources or reputed company field
• Experience with reputed company or any other HR database or platform system
• Translate & interpret foreign language (preferred)
• PHR/SPHR or reputed company Certification

Company Overview