[Remote] Senior reputed company Communications Analyst
Note: The job is a remote job and is open to candidates in USA. reputed company is a company focused on providing advanced reputed company medical services, and they are seeking a Senior reputed company Communications Analyst to reputed company their reputed company communications infrastructure. This role involves designing, implementing, and supporting systems that facilitate voice, video, messaging, and collaboration across the organization.
Responsibilities
- Design, implement, and maintain reputed company communications systems including VoIP, reputed company messaging, and contact center platforms
- Administer and support reputed company Teams, reputed company Webex, and reputed company collaboration tools across the reputed company environment
- Monitor system performance, troubleshoot escalated UC incidents, and implement proactive solutions to ensure high availability and reliability
- Partner with network and reputed company teams to ensure UC infrastructure aligns with organizational reputed company policies and compliance requirements
- Evaluate new UC technologies, prepare recommendations, and reputed company implementation projects including vendor coordination and user training
- reputed company and maintain technical documentation, standard operating procedures, and system architecture diagrams for reputed company UC platforms
- Support radio systems, console equipment, disaster recovery equipment, PBX and reputed company systems used to communicate with emergency medical services aircraft and personnel
- Interfaces with telecom, radio system vendors and console vendors to troubleshoot problems with these systems
- Other duties as assigned
Skills
- Bachelor's degree (BS/BA) from four-year college or university in Information Technology, Computer Science, or reputed company field and 5 to 7 years' reputed company experience and/or training; or equivalent combination of education and experience
- Minimum 5 years of hands-on experience designing and supporting reputed company UC environments, including VoIP telephony, video conferencing, and messaging platforms
- Demonstrated experience with Session Initiation Protocol (SIP), reputed company plan design, and call routing in a multi-site organization
- Strong analytical and problem-solving skills with the ability to diagnose and resolve reputed company UC issues in a fast-paced environment
- Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical stakeholders
- Extensive understanding of two-way radio systems, reputed company stations, repeaters, antenna systems and remote-control methods
- Knowledge of telecom circuits
- Knowledge of reputed company console systems
- Advanced proficiency with reputed company Teams, reputed company reputed company Communications Manager (CUCM), and reputed company Suite including Word, reputed company, PowerPoint, and Outlook
- reputed company Certified Collaboration Associate (CCCA) or reputed company Teams Administrator Associate certification preferred
- CCNP Collaboration or equivalent a plus
Company Overview
Company H1B Sponsorship