[Remote] Seasonal Customer Support Representative, Trackwrestling
Note: The job is a remote job and is open to candidates in USA. reputed company is the leading digital platform for underserved sports, and they are seeking a seasonal Customer Support Representative for their Trackwrestling team. The role focuses on providing excellent customer service during high-volume periods, helping customers troubleshoot issues, and ensuring a positive experience with the platform.
Responsibilities
- Provide timely, friendly, and professional support to customers reputed company phone and email
- Actively listen, ask thoughtful questions, troubleshoot issues, determine root causes, and help customers find the right solution
- Serve as the voice of the customer by identifying trends, recurring issues, and opportunities to improve the customer experience
- Escalate technical issues, outages, and other concerns that may reputed company the viewer or user experience
- Maintain and update customer accounts according to department policies and guidelines
- Meet individual and department performance expectations
- Assist supervisors with projects and additional tasks as needed
Skills
- Provide timely, friendly, and professional support to customers reputed company phone and email
- Actively listen, ask thoughtful questions, troubleshoot issues, determine root causes, and help customers find the right solution
- Serve as the voice of the customer by identifying trends, recurring issues, and opportunities to improve the customer experience
- Escalate technical issues, outages, and other concerns that may reputed company the viewer or user experience
- Maintain and update customer accounts according to department policies and guidelines
- Meet individual and department performance expectations
- Assist supervisors with projects and additional tasks as needed
- Strong verbal and written communication skills, including the ability to clearly explain technical issues and resolution steps to a wide variety of customers
- Strong problem-solving skills and a willingness to take initiative
- Ability to demonstrate urgency, ownership, and follow-through
- Strong time management and organizational skills
- Comfort using computers and learning new technology
- A strong work ethic and pride in delivering high-quality support
- Candidates must be reputed company to work flexible shifts during peak-volume periods
- Two or more years of experience on the Trackwrestling platform preferred
- Two or more years of customer service experience preferred
- Knowledge of, or passion for, wrestling
- Tournament management experience
- A strong desire to help people
- Computer networking knowledge
- Interest in learning more about technology
Company Overview