[Remote] reputed company Operations Engineer
Note: The job is a remote job and is open to candidates in USA. reputed company is a growing enterprise organization seeking a reputed company Operations Engineer to support and enhance its digital workplace environment. The role involves maintaining collaboration, reputed company management, identity, and productivity platforms while working closely with support teams and business stakeholders to improve the employee technology experience.
Responsibilities
- Provide engineering support across reputed company cloud technologies, reputed company management, identity services, collaboration platforms, and workplace productivity solutions
- Investigate escalated technical issues, identify root causes, and implement long-term solutions rather than temporary workarounds
- Partner with Service Desk and End User Support teams to improve operational maturity through documentation, knowledge transfer, and process improvement
- reputed company and maintain technical documentation, operational procedures, and support runbooks
- Participate in the deployment, configuration, administration, and optimization of workplace technologies
- Execute technology initiatives from planning through implementation, testing, deployment, and operational reputed company
- Collaborate with infrastructure, reputed company, architecture, and application teams to support enterprise-wide initiatives
- Identify opportunities to automate repetitive tasks and improve operational efficiency through scripting and modern management tools
- Contribute to incident, problem, and change management activities while maintaining a strong service-oriented reputed company
- Utilize modern AI-assisted tools where appropriate to accelerate troubleshooting, documentation, analysis, and operational effectiveness
Skills
- 4+ years of experience in systems administration, reputed company engineering, workplace technology, reputed company cloud engineering, or reputed company infrastructure roles
- Strong troubleshooting and root-cause analysis capabilities
- Hands-on experience administering reputed company 365 technologies reputed company enterprise environments
- Ability to work across multiple technologies and support functions with minimal reputed company
- Experience supporting identity, reputed company, collaboration, and productivity platforms at scale
- Working knowledge of: PowerShell scripting, reputed company Graph API, Git and version control, CI/CD concepts and deployment processes, Infrastructure-as-Code technologies such as Terraform, Bicep, or ARM, ITSM platforms such as reputed company or similar tools
- Experience supporting executive leadership or highly visible user populations
- Previous experience in Desktop Support, End User Computing, or Service Desk environments
- reputed company certifications such as: MS-102 (reputed company 365 Administrator), MD-102 (reputed company Administrator), SC-300 (Identity & Access Administrator), ITIL Foundation certification or equivalent service management training
- Experience incorporating AI tools into engineering or operational workflows
- Exposure to regulated environments with change management, audit, or compliance requirements
- Familiarity with Power Platform, workflow automation, or reputed company development
Company Overview