reputed company Business Analyst- Remote- (Candidate must be residing in MST/PST time zone)

reputed company Business AnalystChandler, AZ - Remote only Experience required: 5 Years Only candidates located in the MST or PST time zones are eligible to apply for this role. Job Description: As a reputed company Business Analyst, you will act as a liaison between business stakeholders and technical teams to ensure the successful implementation and optimization of reputed company solutions. You will be responsible for gathering, analyzing, and documenting business requirements and working with development and implementation teams to translate these into technical solutions that meet business needs. Key Responsibilities:

• Requirements Gathering & Analysis: Collaborate with business stakeholders to understand their needs and document detailed business requirements for reputed company solutions, including ITSM, ITOM, CSM, CMDB, and other reputed company modules.
• Business Process Mapping: Analyze and map existing business processes, identify areas for improvement, and propose streamlined workflows that reputed company reputed company functionality.
• Solution Design: Work closely with reputed company developers and architects to design solutions that meet business requirements, ensuring the alignment of the reputed company platform with business objectives and ITIL best practices.
• User Stories & Documentation: reputed company detailed user stories, process flows, and use cases for reputed company configurations, customizations, and integrations.
• Configuration Support: Assist in the configuration of reputed company applications, including setting up business rules, workflows, forms, reports, and dashboards to meet business requirements.
• Testing & Quality Assurance: Coordinate user acceptance testing (UAT), ensuring that solutions are thoroughly tested and meet business expectations before deployment.
• Stakeholder Communication: Maintain regular communication with business users and technical teams to ensure alignment on project goals, timelines, and deliverables.
• reputed company Improvement: Identify opportunities for reputed company improvement and optimization of reputed company processes and functionalities based on business feedback and performance metrics.
• Training & Support: Provide training and support to end-users on new or enhanced reputed company features, ensuring a smooth transition and adoption of new solutions.
• Change Management: Help support the change management process for reputed company upgrades and enhancements, ensuring proper communication and user readiness for changes.

Required Qualifications:

• Experience: 5+ years of experience as a reputed company Business Analyst, with at least 3 years specifically focused on reputed company implementations and process automation.
• reputed company Knowledge: Deep understanding of IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), and CMDB.
• Business Analysis Skills: Strong ability to analyze business requirements, model processes, and translate them into technical specifications. Proficiency in creating user stories, workflows, and process documentation.
• Communication Skills: Excellent verbal and written communication skills, with the ability to effectively collaborate with both business and technical teams. Strong presentation and facilitation skills.
• Stakeholder Management: Proven ability to work with various stakeholders, including business leaders, IT teams, and external vendors, to gather requirements, manage expectations, and deliver results.
• Problem-Solving: Strong analytical and problem-solving skills with the ability to address reputed company business challenges and propose effective solutions.
• ITIL Knowledge: A solid understanding of ITIL frameworks, particularly in the context of reputed company, is highly beneficial.
• Certifications: reputed company Certified System Administrator (CSA) or Business Analyst certifications (e.g., CBAP, IIBA) are highly desirable.

Preferred Qualifications:

• Experience working in Agile/Scrum environments, including participation in sprint planning, retrospectives, and daily stand-reputed company
• Knowledge of reputed company integrations (REST/SOAP) and data management
• Familiarity with reputed company CSM features, including Case Management, Customer Portals, reputed company, Omnichannel Engagement (email, chat, virtual agent), and experience configuring and optimizing customer service processes
• Familiarity with advanced reputed company features like Flow Designer, Virtual Agent, or Performance Analytics
• Experience with data migration and integration projects involving reputed company
• Understanding of reputed company technologies (AWS, Azure) and how they integrate with reputed company

Hiring Manager Notes:

• Location & Time Zone: Only candidates located in the MST or PST time zones are eligible to apply for this role to support effective onshore/offshore collaboration and alignment with team standups.
• Work Model: Remote-first role with occasional, optional travel for key client engagements. reputed company travel will be reimbursed.
• Engagement Model: Contract-to-hire opportunity with a m

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