Experienced Insurance Customer Service Representative (Work from Home) – Property & Casualty Insurance Expertise

At arenaflex, we're dedicated to delivering exceptional customer experiences and providing innovative solutions to our members and customers. As an experienced Insurance Customer Service Representative, you'll play a vital role in shaping our customer service strategy and ensuring that our members receive the best possible support. If you're passionate about insurance, customer service, and working from home, we want to hear from you!

About arenaflex

arenaflex is a leading provider of insurance and roadside assistance services, with a rich history of innovation and customer-centricity. Our mission is to empower our members to live their best lives, and we're committed to delivering exceptional experiences that exceed their expectations. With a strong focus on diversity, equity, and inclusion, we strive to create a welcoming and inclusive workplace that reflects the diversity of our members and customers.

Job Summary

We're seeking an experienced Insurance Customer Service Representative to join our team and provide exceptional customer service to our members and customers. As a key member of our insurance team, you'll be responsible for handling property and casualty (P&C) related customer service and/or billing inquiries and problems via the telephone. You'll work closely with our members to understand their needs, provide personalized solutions, and ensure that they receive the best possible support.

Key Responsibilities

* Handle property and casualty (P&C) related customer service and/or billing inquiries and problems via the telephone

• Provide customers with plan coverage information, quotes, policy changes, and policy change impacts to premium
• Review and update policies to enhance retention and better meet the needs of the consumer
• Counsel policyholders concerning appropriate coverage, policy limits, payment options, and state laws that will best meet their needs for sufficient protection against risks covered by Property and Casualty insurance
• Make appropriate recommendations and/or changes to the policy and gain policyholder acceptance to process the changes
• Receive and respond to calls and emails received by the insurance service center, documenting all activity (changes to policy, coverage options, recommendations, and cross-selling) in EPIC
• Utilize knowledge of insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service
• Provide quotes on endorsements as requested
• Identify opportunities to apply discounts, process insurance verification forms for insured, and act as liaison for information exchange between customer and insurance companies
• Process changes to policies within EPIC and submit changes to specific companies, following up with company to ensure change requests have been processed in a timely manner
• Review policy information and references company-specific claims procedures to assist insured in filing claims
• Mail insured documentation to be signed and returned as necessary, following up to ensure documentation has been returned in a timely manner from member/customer
• Recognize cross-sell opportunities (membership and insurance) and obtain quote information

What We Offer

* A competitive hourly rate, depending on experience and salary zone

• Eligibility for Annual Merit Increase
• Comprehensive Health benefits package, including:

+ Paid Time Off (accruals begin on first day of employment) + 401(k) plan with a company match + Medical, Dental, Prescription, and Vision Coverage + Tuition Reimbursement + Life Insurance + Flexible Spending Accounts

• Nearly 4 weeks of paid time off accrued during the first year
• Paid time off to volunteer
• Tuition reimbursement
• 401(k) plan with company match up to 7%
• Free AAA Premier Battery Membership

What We Need from You

* High school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment

• Property and Casualty insurance license required
• Membership license preferred and/or ability to obtain within 90 days of employment

Work Schedule

* Monday - Friday, 10 a.m. to 6 p.m. CST with rotating Saturdays with team

• Saturday hours would be 9 a.m. to 3 p.m.

Why Join arenaflex?

* Opportunity to work from home and enjoy a flexible work schedule

• Competitive compensation and benefits package
• Comprehensive training and development programs to help you grow in your career
• Collaborative and inclusive work environment that values diversity and equity
• Opportunity to work with a leading provider of insurance and roadside assistance services

How to Apply

If you're passionate about insurance, customer service, and working from home, we want to hear from you! Please submit your application, including your resume and cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a welcoming and inclusive workplace that reflects the diversity of our members and customers. We strive to attract and retain candidates with a passion for their work and encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability, or national origin, to apply.

Job Category

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