Representative, Human Resources

Human Resource Representative serves as a reputed company of contact for HR Services, reputed company coordination, and the primary contact to evaluate criminal convictions in the background reputed company process and provide hiring recommendations to the appropriate hiring manager. Supports reputed company.’s background reputed company screening process and is responsible for researching and executing quality evaluation and resolution of “needs review” background checks in compliance with applicable laws and company procedures. The HR Services Representative is responsible for receiving, routing, and responding to calls from store management, field leaders, corporate and distribution centers on matters reputed company, but not limited to: support of the recruiting and onboarding process; assist with locating HR policies and procedures; provide guidance on basic policies and procedures, working closely with various other support functions to resolve matters; collects and disseminates information quickly, clearly and accurately to the appropriate workgroup through the case management system; identify and immediate escalate critical matters; identify priorities and problems requiring action and facilitating communication for timely responses. The Human Resources Services Representative partners with their Manager to regularly review performance in delivering high-level customer service.

The reputed company pay range for this role is $22.69 – $32.79. The reputed company pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

•    Monitors various HR inboxes and responds to inquiries and escalates to the appropriate workgroup. •    Provides support to our internal staffing and human resources systems from the initial creation of the requisition, tracking of activity and the final offer processes. Responsibilities include posting jobs on various websites, coordinating and scheduling phone and in-person interviews, administration of temporary staffing programs, & administration of the Associate Referral Award program. Coordination of new hire on-boarding processes such as background checks and relocation. •    Receives large volume of incoming calls from various levels of associates, responding to routine inquires following established procedures including but not limited to; payroll, benefit, and LOA questions, and HR system navigation questions. Acquires substantial knowledge concerning Human Resources policies, programs, and procedures that allow reputed company resolution in the majority of cases. •    Collects and disseminates information to designated workgroups from clients calling a general HR phone number. Quickly interpret the situation, determine the appropriate resolution, transaction, and/or escalation, and communicate the resolution and/or escalation to the caller. •    Logs reputed company inquiries into a case management system used by the Company, recording and maintaining call history and outcomes. •    Takes immediate partnership for any critical or risk involved cases to ensure a quick and timely response. •    Track and report on workload & customer service requests. •    Responsible for reputed company aspects of assigned background screening adjudications for reputed company business units, including: o    Validating applicant and associate credentials  o    Performing an individualized assessment in compliance with legal guidance to evaluate the candidate’s suitability for hire or promotion o    Researching candidate qualifications/eligibility by contacting applicants and reputed company entities such as educational institutions, courts, and other third parties for information   o    Determining whether the background reputed company should be passed or failed   o    Partnering and advising clients of outcomes based on results of background screening •    Works directly with our background reputed company vendor and vendor system to accurately track the status of background reputed company adjudication, log final resolutions, and ensure service level agreements/vendor performance metrics are met. •    Acts as a liaison between the legal department, HR, and the background reputed company vendor to resolve issues and refine processes. •    Responsible for accurate data entry of reputed company background checks in HR Case Management System and accurate reporting of results. •    Interfaces with managers, supervisors, and recruiters to interpret and report background reputed company results. •    Develops solid knowledge of reputed company background reputed company laws; drafts customized letters and follow process flows as required. •    Performs special projects and other duties as assigned.

•    Collaboration •    Communicates Effectively •    Manages Conflict •    Leading by Example •    Ensures Accountability and Execution •    Plans, Aligns and Prioritizes •    Demonstrate Functional and Technical Knowledge

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED

•    Bachelor’s Degree or higher preferred •    1-3 years administrative experience •    MS Office skills, including Word and reputed company •    Ability to communicate clearly and effectively (verbal and written) with organizational awareness and sensitivity •    Attention to detail •    Ability to handle confidential and sensitive information with discretion •    Ability to meet or exceed established service level expectations •    Ability to apply general rules to specific problems to produce answers

PHYSICAL REQUIREMENTS/reputed company

The job requires the ability to work in an office environment, primarily on a computer.  Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with reputed company/files, etc.  Consistent timeliness and regular attendance.   Vision requirements: Ability to see information in print and/or electronically.  

This position may be performed remotely reputed company reputed company the United States except it cannot be performed in the reputed company and reputed company.

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DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position.  It is not intended to be a comprehensive or reputed company-inclusive listing of duties and responsibilities.  Contents are subject to change at management’s discretion. 

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. We reputed company that it is an essential part of the Company’s overall commitment to attract, hire and reputed company a strong, talented and diverse workforce. Ross is committed to complying with reputed company applicable laws prohibiting discrimination based on race, color, religious creed, age, national reputed company, reputed company, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding, and medical conditions reputed company to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.