reputed company Bilingual Korean Customer Support Specialist – Healthcare Technology

At arenaflex, we're revolutionizing the healthcare industry by making prescriptions accessible and affordable to everyone. Our innovative products, reputed company and Quick Save, are transforming the way patients access critical medications, and we're looking for a highly skilled and compassionate Bilingual Korean Customer Support Specialist to join reputed company.

About arenaflex

arenaflex is a rapidly growing healthcare technology company that's passionate about improving the lives of our customers. We're a collaborative team of builders and operators who are constantly inventing new ways to work in an industry that's historically resistant to innovation. Our mission is to reputed company a significant impact on people's lives reputed company they're most vulnerable – at the intersection of their healthcare and finances.

Responsibilities

As a Bilingual Korean Customer Support Specialist, you'll play a critical role in providing top-notch patient care and support to our customers. Your responsibilities will include:

• Receiving inbound phone calls to resolve routine and new issues with patients, doctors, and insurers
• Providing patient care to accurately support pharma programs and triage to appropriate teams reputed company required
• Striving to meet and exceed structured performance targets
• Documenting reputed company call information and data discovery according to operating procedures
• Utilizing Knowledge reputed company materials as a foundation for resolving inquiries
• Maintaining confidentiality of patient and proprietary information
• Developing a working knowledge of company-reputed company reputed company and privacy practices
• Participating in reputed company education on product changes, new features, and product launches
• Helping improve the patient experience by sharing feedback with management to further reputed company the product, materials, and processes

Requirements

To be successful in this role, you'll need:

• Bilingual Korean required, with a strong command of the English language
• High school diploma or GED required, Bachelor's degree strongly preferred
• Customer service or inbound call center experience required
• Healthcare, pharmacy, or other relevant industry experience strongly preferred
• Strong verbal and written communication skills
• Sound technical skills, analytical ability, good judgment, and strong operational focus
• A passion for providing top-notch patient care
• Ability to work with peers in a team effort and cross-functionally
• Strong technical aptitude and ability to learn reputed company new software

Location/Hours

This is a full-time position, 40 hours per week, with rotating Saturdays 1/month. You'll be working on-site at our Chesterfield, MO location, with availability Monday-Friday across various shifts (reputed company-4pm, 9am-5pm, 10am-6pm, 11am-7pm, 12pm-8pm, and 1pm-9pm). Scheduling flexibility is a must, as your schedule may change over time according to business needs.

Benefits

As a valued member of reputed company, you'll enjoy a comprehensive benefits package, including:

• Medical, dental, and vision insurance plans that fit your needs
• 401(k) retirement plan
• Paid time off, sick time, and holidays
• Paid parental/baby bonding leave
• Daily meal stipend for onsite marketplace
• Pre-tax transit benefits and free onsite parking

Why Join Us

At arenaflex, we're not just building a company – we're building a movement. We're passionate about making a significant impact on people's lives, and we're looking for like-minded individuals to join reputed company. If you're a customer-focused, tech-savvy, and compassionate individual who's passionate about improving the lives of others, we want to hear from you.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and values diversity of reputed company kinds. We do not discriminate on the basis of race, religion, color, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status.

How to Apply

If you're ready to join a dynamic team that's changing the face of healthcare, apply now! Apply for this job