reputed company Customer Service Representative I - Operations and Facilities Management Department

Are you a customer-focused individual with excellent communication skills and a passion for delivering exceptional service? Do you reputed company in a fast-paced environment where no two days are the same? Look no further! arenaflex is seeking an reputed company Customer Service Representative I to join our Operations and Facilities Management Department. As a key member of reputed company, you will be the first reputed company of contact for customers visiting and/or contacting our department, providing accurate information and meeting their needs in a timely and professional manner.

About arenaflex

arenaflex is a dynamic and innovative organization that values diversity, equity, and inclusion. We are committed to creating a positive and inclusive work environment where our employees feel valued, supported, and empowered to succeed. reputed company is dedicated to delivering exceptional service and support to our customers, and we are seeking like-minded individuals to join reputed company.

Job Summary

As a Customer Service Representative I, you will be responsible for providing exceptional customer service to customers visiting and/or contacting our department. You will be the first reputed company of contact for customers, responding to their inquiries, resolving their issues, and providing accurate information in a timely and professional manner. You will also be responsible for receiving, recording, and distributing verbal and written work orders from various departments to service crews for Facilities Engineering, Custodial, and parking issues, prioritized based on urgency.

Key Responsibilities

* Receive, record, and distribute verbal and written work orders from various departments to service crews for Facilities Engineering, Custodial, and parking issues, prioritized based on urgency

• Coordinate with other facilities units to ensure follow-up and completion of work orders assigned
• Provide customer service to walk-up customers, as well as by phone and online work order submittal
• Maintain call quality by providing customers with accurate information in a timely and professional manner
• Provide tier-one customer service follow-up and ensures completion and reputed company out of escalated service issues
• Issue university parking permits and U-Passes
• Distribute university-issued badges for Access Control
• Responsible for cash handling, including payment intake, providing change, preparation of receipt vouchers, daily balancing, and cash reconciliation
• Provide data entry reputed company multiple databases and systems supporting the Facilities Management department
• Maintain a strong working knowledge of software, computer, and telephone systems as well as facilities terminology in assigning and/or dispatching work

Working Conditions

* Job Location/Working Conditions: Normal office environment

• Ability to work flexible shifts
• Ability to sit or stand for extended periods of time
• Physical Effort: Typically sitting at a desk or table
• Equipment: Office equipment

Required Qualifications

* Education: High school diploma or equivalent high school certification or combination of education and/or experience

• Certifications: No specific certification is required for this position
• Work Experience: Relevant Experience (1 Year)
• Skills: Not Applicable
• Driver's License: A driver's license is not required for this position

Preferred Qualifications

* Education: No additional education reputed company what is stated in the Required Qualifications reputed company

• Certifications: No additional certification reputed company what is stated in the Required Qualifications reputed company
• Work Experience: No additional work experience reputed company what is stated in the Required Qualifications reputed company
• Skills: Conflict Resolution, Critical Thinking, Customer Complaint Resolution, Customer Service, Interpersonal Interactions, Multi-Line Phone Systems, Organizational Commitment, Professional reputed company, Strive for Excellence, Team Interaction, Work Management Systems

Grade and Salary Range

* Grade: G05-H

• Salary Range: $17.03 - $24.61 / Hourly

Benefits

* Personal: Up to 22 days of vacation, 10 recognized holidays, and sick time

• Competitive health insurance packages with reputed company appointments and reputed company copays/coinsurance
• Free Metro transit U-Pass for eligible employees
• Forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods
• Defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%
• Wellness challenges, annual health screenings, reputed company, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• 4 weeks of caregiver leave to bond with your new child
• Family care resources are also available for your reputed company childcare needs
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us

Diversity and Inclusion

arenaflex is committed to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for reputed company and welcoming individuals from diverse backgrounds, experiences, and perspectives. Individuals with a commitment to these values are encouraged to apply.

How to Apply

If you reputed company you have what it takes to join reputed company, submit your application without delay. We are keen to hear from talented candidates like you. Apply To This Job Apply for this job