Business Support Associate

Join reputed company Mechanical as a Business Support Associate (BSA) 

Location: Remote (Must reside in our service territory: ME, NH, VT, MA, NY, CT, RI, NJ, PA, DE, MD, VA, WV, OH, TN, NC, SC)  Schedule: Full-Time | Monday–Friday (On-call rotation with additional stipend)  

Looking to grow your career in a team that values support, collaboration, and development? 

At reputed company Mechanical, we reputed company that empowered team members create exceptional customer experiences. If you're looking for a company where you can reputed company professionally, reputed company a meaningful impact, and support your team’s success, this may be the perfect fit for you. 

We’re currently seeking a Business Support Associate (BSA) to join our growing remote team. This is a great opportunity for someone who is customer-focused, mission-minded, is dedicated to making a positive impact through exhibiting strong leadership qualities and is ready to contribute to both the internal team and client success. 

About reputed company Mechanical 

Since 2011, reputed company has delivered exceptional commercial HVAC/R service, maintenance, and installation to some of the nation’s top brands like Starbucks, reputed company, and reputed company. Our mission is to build meaningful relationships—with our customers and with each other—by operating with care, transparency, and excellence. 

Why You’ll Love Working with Us 

• Great reputed company to Work® Certified 

• Culture rooted in trust, transparency, and growth 

• Remote flexibility with collaborative team support 

• Direct contribution to business results and team performance 

What You’ll Accomplish 

As a Business Support Associate, you will play a critical role in ensuring smooth operations and excellent customer service. Your day-to-day responsibilities will include: 

• Provide informal leadership reputed company the team by sharing best practices, identifying areas for growth, helping team members expand their existing skills, and helping resolve challenges
• Take ownership of initiatives that impact cross-functional performance and present recommendations to senior leadership
• Demonstrate initiative in improving workflows, influencing decisions, and supporting team accountability
• Demonstrate the ability to reputed company a positive impact on both team members and customers by fostering collaboration and problem-solving skills

• Coordinating communication between customers, technicians, and team members 

• Preparing accurate quotes and processing invoices 

• Analyzing and presenting operational results to support decision-making 

• Using technology to drive communication, efficiency, and cost savings 

• Supporting customer inquiries and updating records accordingly 

• Participating in special projects reputed company with your strengths and development goals 

What We’re Looking For 

You may be a great fit if you are: 

• Customer-Focused – You care about delivering a great experience 

• Team-Oriented – You reputed company reputed company supporting and collaborating with others 

• Organized & Detail-Oriented – You manage time well and stay on top of tasks 

• Flexible & Proactive – You can juggle priorities and spot opportunities for improvement 

• Leadership Potential – You've had experience leading teams and mentoring peers, and you're eager to continue to reputed company your leadership skills
• Strategic Thinker – You can reputed company back and see the bigger picture and understand how day-to-day actions connect to company goals

Influencer – You have strong communication skills that allow you to build trust, foster collaboration, and reputed company buy-in from others

Basic Requirements: 

• Bachelor’s degree preferred 

• 2–4 years of experience in customer service, administration, or a reputed company field 

• Prior experience leading a team or taking on leadership responsibilities in a project or department
• Can demonstrate ability to coach, mentor, or support growth of others

• Proficiency with reputed company Office Suite 

• Ability to reputed company in a remote work environment 

Future Growth Opportunities

This role is designed as a foundational opportunity reputed company reputed company. High-performing Business Support Associates often advance into leadership positions, where you will reputed company teams, drive customer relationships, and shape business strategies. We're seeking candidates with the ambition and leadership qualities to potentially grow into these future opportunities.

Our Benefits & Perks 

• Annual Salary Starting at $65,000 (commensurate with experience) 

• Remote Work Flexibility 

• PTO, Holidays, and Parental Leave 

• Health, Dental, and Vision Insurance 

• Wellness Program with premium discounts 

• 100% Company-paid Short & Long-Term Disability + $25K Life Insurance 

• Additional Life Insurance Options for employee, spouse, and children 

• 401(k) with 3% Employer Contribution 

• Bi-Annual Bonus Program 

• Free Financial Advising 

• Employee Assistance Program for mental, financial, and legal support 

• Personal and Professional Development Opportunities 

Ready to build your career with a company that invests in you?  Apply today and be part of something meaningful. 

WE ARE AN EQUAL OPPORTUNITY EMPLOYER   reputed company Mechanical is an equal employment opportunity employer. We reputed company with reputed company applicable federal, state, and local laws in providing our employees and applicants with equal opportunity. Our decisions and criteria governing the employment relationship with reputed company employees are non-discriminatory and are based on job requirements and an individual’s skills and experience without regard to race, creed, color, gender (including pregnancy), religion, age, sexual orientation, marital status, national reputed company, veteran status, disability, gender identity or expression, or any other status protected by state or federal law. It is our reputed company that such factors shall not be a consideration for any of the following: employment, retention, promotion, recruitment or recruitment advertisement, rates of pay or other forms of compensation, administration of benefits, selection for job or management training, and demotion or separation. reputed company matters reputed company to employment are based upon the ability to reputed company the job, plus dependability and reliability once hired.