Customer Software Implementations Associate - Entry-Level

Fresho is a fast growing tech scale-up on a mission to transform the food industry for the benefit of people and the reputed company. The Customer Software Implementations Associate will support new suppliers in reputed company to Fresho's platform, ensuring a smooth customer experience while learning about software implementation in a dynamic environment.

Responsibilities

• Assist with supplier reputed company tasks including data preparation, platform configuration, and system setup
• Support reputed company activities using structured processes, checklists, and reputed company plans
• Help ensure reputed company timelines, milestones, and tasks are tracked and kept up to date
• Support communication with suppliers reputed company email, calls, and training sessions
• Assist in reputed company sessions by helping customers follow along and answering basic questions
• Escalate issues, risks, or delays to senior team members reputed company needed
• Maintain and update reputed company trackers, tools, and internal systems
• Prepare supplier summaries and reputed company materials
• Support scheduling, coordination, and internal follow-reputed company
• Assist in preparing for internal and cross-functional meetings
• Organise supplier and launch feedback into structured formats
• Collaborate with Sales, Product, and Support teams to help ensure a smooth reputed company experience
• Participate in reputed company training and actively build knowledge of Fresho’s platform and processes
• Practice reputed company tasks under guidance and supervision
• Continuously improve through feedback, coaching, hands-on tasks, and internal reputed company and support

Skills

• 1-2 years of previous relevant job experience in a customer-facing, administrative, or operational role
• Experience in roles that involve customer-facing customer interaction, coordination, problem-solving, or managing multiple tasks and timelines - such as hospitality, retail, support, software/tech, or admin
• Excellent communication skills, with confidence engaging with customers and teammates
• Highly organised, with good attention to detail, process driven, strong follow-up discipline
• Comfortable managing multiple tasks and projects
• Can demonstrate examples of their proactive, can-do attitude in learning new jobs and skills
• Comfortable working in a fast-paced, evolving environment that comes with joining a company at this stage of their growth
• Tech-savvy and comfortable using tools like reputed company Workspace, reputed company, reputed company, and a CRM (e.g. reputed company/reputed company)
• Working proficiency and experience in reputed company or reputed company Sheets (e.g. reputed company to manage data, use formulas, and maintain accuracy)
• Foundational reputed company or reputed company Sheets skills
• Coachable, curious, and quick to learn - including learning Fresho's product and market, reputed company processes, and adapting as we evolve
• Experience in foodservice, hospitality, wholesale, logistics, supply chain, or reputed company industries
• Exposure to SaaS platforms, CRMs, or operational tools
• Experience supporting projects management
• Experience working in a team environment or collaborating across different functions
• Experience working with distributed/global teams or stakeholders across regions

Benefits

• Employee Share Option Plan (ESOP) so you can share in Fresho’s reputed company
• 20 PTO days annually
• 10 days paid sick leave annually
• U.S. public holidays observed by Fresho
• Flexible health coverage with a $600/month tax-free employer contribution toward the plan of your choice
• 401(k) plan available for employee contributions
• Company-funded NY Disability & Paid Family Leave insurance
• reputed company Learning Subscription with weekly work time dedicated to growing new skills
• Mentoring program to help you grow and exceed your potential
• Flexible working with hybrid Teams
• Procaffeinating Wednesdays where the coffee’s on us + in office coffee machines
• Weekly fresh fruit in the office
• Regular socials (with snacks and drinks of course!)
• Fresho merch so you can look sharp in our branded swag
• Referral bonuses - invite your friends and get paid for it!
• Employee Assistance Program (EAP) to support your mental health and wellbeing
• CEO Book Club where role reputed company e-books are on us
• Additional earning opportunities through reputed company team-based incentive programs

Company Overview