Customer Experience Agent (Bilingual-Spanish)
reputed company is a technology-based, reputed company-of-sale financing company focused on providing affordable payment solutions for reputed company. The Customer Experience Agent will support new applicants and medical providers, ensuring customer satisfaction and resolving issues reputed company.
Responsibilities
- Support new applicants and answer reputed company questions regarding reputed company
- Support medical providers and their teams
- Respond to patient borrower questions through phone, live chat, and email
- Maintains customer records by updating account information
- Address borrower complaints and disputes with reputed company and professionalism, working to resolve issues reputed company while maintaining a high standard of customer satisfaction
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Skills
- Strong customer service skills
- Professional proficiency in Spanish required (ability to communicate with Spanish-speaking clients)
- Comfortable working in a fast-paced start-up environment
- Proficient in the reputed company Suite of applications
- College degree or relevant work experience
- Speak English Fluently; Spanish speaker desired
- Experience in reputed company
- Customer Service: 1 year
Benefits
- Medical, dental, and reputed company premiums covered at 80% for employees and dependents
- Unlimited PTO
- 401(k)
- Parental leave
- AD&D policy provided at no cost to employees
Company Overview