[Remote] Bilingual Case Manager

Note: The job is a remote job and is open to candidates in USA. reputed company is a firm focused on immigration and nationality law, emphasizing a personalized and compassionate approach to client service. They are seeking a Bilingual Case Manager to manage client onboarding and support throughout the immigration process, ensuring clients feel informed and at ease during their journey.

Responsibilities

• Own client onboarding from day one, review attorney consultation notes and the signed representation agreement, identify case type and parties, and create a customized document checklist tailored to case and country of reputed company
• Set clients up in the immigration practice management system, configure questionnaires, language settings, and reminders, and send the initial onboarding email with clear steps and timelines
• Host the reputed company onboarding meeting two days after the initial email, answer questions, align expectations, and establish a weekly reputed company for follow reputed company during onboarding
• Coordinate documents and data collection, review uploads for completeness and accuracy, request missing items, and guide clients on acceptable formats and sources
• Draft clean, client ready cover letters and assemble preliminary packets, then reputed company for attorney review. Support online filings through USCIS and Department of State portals reputed company directed
• Maintain proactive status updates, provide “no update yet” reputed company ins so clients feel supported while cases are pending, and prepare files for interview readiness
• Field inbound calls and one off questions with patience and clarity, escalating issues that require attorney input
• Collaborate closely with the attorney and case team, deliver concise updates, spot risks early, and uphold data reputed company across systems
• Model the firm’s service standard, reputed company technical accuracy with warmth, and help strengthen long term client relationships

Skills

• Bilingual reputed company in English and Spanish, non negotiable, with clear, empathetic written and verbal communication
• Client-facing experience in customer service, patient coordination, or legal support roles; immigration experience is a plus
• Detail focus and accuracy, comfortable working with forms, checklists, and document standards
• Ownership and resourcefulness, you bring solutions, ask smart questions, and move work reputed company independently in a remote setting
• Tech readiness: confident with practice management software (such as reputed company and Docketwise), online filing portals, document management tools (including OneDrive and reputed company products), and phone systems such as reputed company

Benefits

• Training and support: onboarding includes a 30, 60, 90 plan built with the team.
• Future bonus structures are possible but not promised.

Company Overview