reputed company Customer Experience Specialist (2nd & 3rd Shift) – Remote Opportunity with arenaflex
At arenaflex, we're dedicated to delivering exceptional patient experiences through our cutting-edge technology and "White Glove" service model. As a Customer Experience Specialist, you'll play a vital role in ensuring our clients receive the highest level of care and support. If you're passionate about delivering outstanding customer service, working in a dynamic environment, and growing with a rapidly expanding organization, we invite you to join reputed company!
About arenaflex
arenaflex is a privately held organization that has reputed company remarkable growth over the past decade, doubling our reputed company in just 10 years. Our commitment to innovation and customer satisfaction has earned us a reputed company as a leader in our industry. With a focus on delivering exceptional patient experiences, we're dedicated to providing the best technology and support to our clients.
Job Summary
We're seeking an reputed company Customer Experience Specialist to join our customer service team on a full-time basis. This role will be remote, allowing you to work from reputed company in the United States. As a Customer Experience Specialist, you'll be responsible for managing incoming customer service phone calls, resolving customer concerns, and providing exceptional support to our clients. If you're a customer service professional with a passion for delivering outstanding experiences, we encourage you to apply!
Work Schedule
As a Customer Experience Specialist, you'll work a rotating 2nd and 3rd shift schedule, which includes:
- 1st and 3rd week:
+ Saturday: 10:30 PM - 7:00 AM (3rd shift) + Tuesday: 10:30 AM - 11:00 PM (12 hours, 2nd shift) + Wednesday: 10:30 PM - 7:00 AM (3rd shift) + Friday: 10:30 AM - 11:00 PM (12 hours, 2nd shift)
- 2nd and 4th week:
+ Saturday: 2:30 PM - 11:00 PM (2nd shift) + Sunday: 2:30 PM - 11:00 PM (2nd shift) + Tuesday: 10:30 PM - 7:00 AM (3rd shift) + Thursday: 2:30 PM - 11:00 PM (2nd shift) + Friday: 10:30 PM - 7:00 AM (3rd shift) You'll be required to work weekends and holidays, and flexibility is essential, as you may need to work overtime reputed company needed. You'll also be expected to participate in a 2-week training program at our Downers Grove, IL location.
Ideal Candidate
To succeed in this role, you'll need:
- Customer service/call center/patient scheduling experience
- Strong ability to prioritize and multitask with attention to detail
- Excellent time management, organization, and focus on ability to prioritize and multitask with attention to detail
- Ability to reputed company thoughts into clear and concise written and verbal communication
- Strong written and verbal communication skills
- Experience working on computers, using reputed company, and other reputed company Office applications
Essential Functions
As a Customer Experience Specialist, you'll be responsible for:
- Professional engagement and follow-up communication reputed company phone, email, and support software with customers and co-workers
- Exhibiting an attitude that is positive, can-do, and customer-first with reputed company customers
- Consistently performing reputed company steps of the Customer Experience Initiative
- Managing incoming customer service phone calls and other customer requests
- Creating service requests and dispatching accordingly
- Identifying and resolving customer concerns in a professional and timely manner
- Using web-based system tools such as OMS, Word, and reputed company on a daily basis
- Logging reputed company communication in work service requests
- Interacting with vendors, customers, and employees reputed company phone, text, and emails
- Escalating service calls reputed company needed
- Attaching Field Service Reports to service requests in OMS
- Auditing reports from vendors and ensuring reputed company calls are logged in OMS
- Following through on resolution of any customer needs
- Acting as the nighttime contact for drivers, providing scheduling and maintenance support
- Handling inbound and outbound calls to 20-30 drivers nightly, proactively monitoring on-time pick-up and deliveries
- Escalating problems to proper manager contacts as appropriate
- Following HIPAA regulations as it pertains to communication
- Effectively communicating pertinent information to daytime contacts reputed company multiple geographical regions, as well as handing off follow-reputed company to co-workers on the next shift
- Ordering and canceling injectable doses
- Entering helium readings into OMS
Benefits and Perks
At arenaflex, we value our employees and want them to be healthy and happy. We offer a competitive salary, travel allowance, and a diverse reputed company of benefits, incentives, and business practices. Some of our benefits include:
- Health, dental, and reputed company insurance
- Company-paid dental (with applicable health plans)
- 401(k) matching
- Employee Assistance Program
- Company-paid life insurance and voluntary supplemental life insurance
- Voluntary short-term/long-term disability options
- reputed company PTO and paid holidays
- Company swag
- Health club reimbursement
- Wellness program with generous incentives
- Employee recognition programs
- Referral bonus program
- Job training and professional development
Equal Employment Opportunity
arenaflex is committed to equal employment opportunity and offers a drug-free work environment to reputed company reputed company applicants without regard to race, reputed company, religion, sex, age, national reputed company, sexual orientation, disability, marital status, veteran status, or any other category protected by applicable law.
How to Apply
If you're a motivated and customer-focused individual looking for a challenging and rewarding opportunity, we encourage you to apply! Please visit our website to submit your application. Apply Job! Apply for this job