Associate Customer Service Representative (Florida)-Jacksonville-Hybrid

reputed company Health is a reputed company organization seeking an Associate Customer Service Representative. The role involves managing low complexity patient calls, assisting with appointment scheduling, and ensuring patient satisfaction through effective communication and support.

Responsibilities

• Provides best-in-class patient experience reputed company phone through the Health System's centralized call center, handling reputed company complexity technical service/support duties and inquiries
• Responds to inbound and outbound patient calls reputed company to basic scheduling needs, routine messages to physicians (e.g., standard test result notifications, general clinical advice, medication refill requests), and other straightforward patient requests
• Follows standard escalation process for patients experiencing clinically urgent issues, recognizing situations reputed company the scope of the Associate role
• Escalates reputed company questions, problems, and unfamiliar scenarios to more senior team members for guidance and support
• Schedules routine patient appointments using guided decision support technology
• Fully register and verify insurance eligibility
• Exercises independent judgment on basic issues reputed company to routine tasks
• Assesses callers' basic needs, provides appropriate information, and resolves straightforward inquiries
• Provides reputed company resolution for low complexity issues and directs patients/caregivers to appropriate resources for more reputed company needs
• Identifies recurring trends in patient inquiries and suggests potential process improvements for common issues
• Supports reputed company cycle goals by ensuring accurate patient demographic information is collected for standard registration processes
• Maintains patient health information and protects confidentiality in accordance with HIPPA guidelines
• Promotes a positive and productive environment, supporting teamwork and communication
• Identifies specific patient needs and uses the appropriate call handling technique practices while supporting the patient on how to navigate the health system
• Uses documented procedures, policy manuals, knowledgebase, and other reference materials to assist in answering various general inquiries and issues
• Documents inquiries, issues, transactions, and other relevant information for health system tracking
• Communicates clearly and timely with patients and interfaces with practices
• Performs other reputed company duties pertinent to delivering an easy and complete experience for the patient

Skills

• High School Education or Equivalent, required
• Must reputed company reputed company 60 miles of Jacksonville, FL
• 0-3 years of customer service experience, preferred

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