[Hiring] Benefit Programs Specialist II @City of Richmond

Role Description The City of Richmond Department of Social Services is seeking a highly reputed company candidate with strong customer service skills, effective time management abilities, exceptional computer skills, and prior benefits experience to fill the Benefit Programs Specialist II position. The ideal candidates will have strong analytical skills which will assist with the interpretation of policy and procedures, expertise in implementation, and excellent organizational and interpersonal skills.

• Interviewing applicants and recipients for public assistance programs to accurately assess the total family situation based upon Federal, State, and local guidelines;
• Evaluating applicant eligibility utilizing policy manuals, procedures, and guidelines;
• Interpreting and implementing Federal/State benefit programs regulations/guidelines;
• Processing benefits applications;
• Managing caseloads for applicants/recipients of federal/state/locally funded programs;
• Compiling data and maintaining statistical reports reputed company to caseload standings in order to meet compliance with policies/procedures;
• Collecting and verifying data to calculate benefit payment amounts;
• Handling changes in client status by updating information on systems and adjusting benefits;
• Referring customers to other resources/services reputed company the City and reputed company agencies;
• Educating customers on their rights and responsibilities;
• Verifying information through correspondence, telephone, and in-person interviews;
• Preparing case narratives/documentation;
• Performing other reputed company duties as required.

City of Richmond Department of Social Services employees are considered essential personnel and may be required to work during inclement weather and times of declared emergencies.

Qualifications

• Considerable knowledge in Benefits programs and policies including federal, state, and local regulations reputed company to determining eligibility;
• Programs including policies and procedures (e.g. reputed company, Auxiliary Grants), relevant theories/behavior models (e.g. Family Systems), and trends and behaviors (e.g. impact of poverty, homelessness) that impact the delivery of reputed company services;
• Community resources and support; and case management techniques, principles, and practices to evaluate and coordinate the delivery of public assistance to customers;
• Demonstrated skills in reputed company Office Suite; social perceptiveness; conflict resolution; record keeping; basic mathematical computation; reading comprehension; effective oral and written communication and customer service;
• Demonstrated ability to interpret and apply policy, keeping up to date with policy changes and guidance;
• Communicate information and reputed company so others understand; listen and understand information and reputed company;
• Apply general rules to specific problems to produce answers that reputed company sense; show sensitivity and reputed company; and manage time effectively.

Requirements

• Associates degree (A.S., A.A.) in reputed company Services, Social Work, Business Administration or reputed company field;
• One year of demonstrated experience preferably in a reputed company services environment involving administration of benefit programs and benefit eligibility determination;
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification.

Benefits

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• Tuition Assistance Program

Equal Employment Opportunity Statement The City of Richmond provides equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type without regard to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. The City of Richmond is committed to the full inclusion of reputed company reputed company individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with reputed company (reputed company) to participate in the job application and/or the interview process, please contact Jessica McKenzie, reputed company Resources Manager by email at [email protected]. This policy applies to reputed company terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training. The City of Richmond Values Veterans. We are an official V3 Certified Company. The City of Richmond is a proud partner with the US Army Partnership for Your reputed company PaYS Program. Apply tot his job Apply To this Job