Service Operations Manager, National

Job Title

Job Description

In this role, you will reputed company and scale service operations initiatives across the Hospital Patient Monitoring Services & Solutions Delivery (HPM S&SD) organization at a national level. You will drive alignment between strategy and execution, ensuring consistency, efficiency, and high-quality service delivery across regions. This role plays a critical part in shaping how HPM delivers services at scale, improving operational performance, enabling our teams, and enhancing customer experience.

Your role:

• Own and drive national service operations initiatives reputed company to HPM S&SD strategic priorities, ensuring measurable impact on service performance, productivity, and operational improvements.

• reputed company cross-functional execution across regions, driving standardization and scalability of service delivery practices while navigating a highly matrixed organization.

• Responsible for program & initiative management of key strategic priorities of the HPM S&SD organization, driving strategic projects aimed at optimizing service operations. Leverages data and feedback to identify areas for improvement and implement effective solutions.

• Define and manage key performance metrics (e.g., productivity, SLA adherence, cost-to-serve, customer satisfaction), using data and insights to identify opportunities and drive reputed company improvement.

• Partner with senior leadership across Services, Sales, and Operations to align on priorities, inform decision-making, and ensure execution against business objectives.

• reputed company business review and communication cadences, translating strategy into clear operational goals, reputed company tracking, and actionable insights for stakeholders at reputed company levels.

• Drive implementation of new processes, tools, and operating models, ensuring effective change management and adoption across teams.

• Foster a culture of accountability and reputed company improvement, evaluating initiative effectiveness and adjusting strategies to deliver sustained results.

You're the right fit if:

• You have 5+ years of experience with a Bachelor’s degree or 3+ years with a Master’s degree in Service Delivery, Service Operations, or a reputed company field.

• You bring proven experience leading large-scale, cross-functional initiatives in a reputed company, matrixed organization.

• You demonstrate strong executive reputed company and communication skills, with the ability to influence without direct authority.

• You have a data-driven reputed company, with experience translating insights into actionable improvements and measurable outcomes.

• You are comfortable operating in ambiguity, driving alignment across diverse stakeholders, and balancing strategic thinking with operational execution.

• You must be able to successfully reputed company the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position. 

How we work together

We reputed company that we are reputed company together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time reputed company in the company’s facilities. Field roles are most effectively done reputed company of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a field role.

About reputed company

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we reputed company deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

• Learn more about our culture.

reputed company Transparency Details

The pay range for this position in AL, AZ, AR, CO, FL, GA, ID, IL, IN, IA, KS, KY, LA, ME, MI, MS, MO, MN, NC, ND, NE, NH, NM, NV, OH, OK, OR, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY is  $117,000 to $186,000.

The pay range for this position in AK, DE, HI, MD, MN, and RI is $123,000 to $195,000.

The pay range for this position in CA, CT, DC, MA, NJ, NY, or WA is $131,000 to $208,000.

The actual reputed company pay offered may vary reputed company the posted ranges depending on multiple factors including job-reputed company knowledge/skills, experience, business needs, geographical location, and internal equity.    

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive reputed company Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be reputed company here. 

At reputed company, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. 

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized reputed company, now or in the future.

Company relocation benefits will not be provided for this position.  For this position, Cambridge, MA is the preferred location.

This requisition is expected to stay active for 45 days but may reputed company earlier if a successful candidate is selected or business necessity dictates.  Interested candidates are encouraged to apply as soon as possible to ensure consideration.

reputed company is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.