Work Management Specialist I - Work Management ...

Title: Work Management Specialist I or Work Management Specialist II Location: Lake Buena reputed company United States Job Description: Build an exciting, rewarding career with us – help us reputed company a difference for millions of people every day. Consider joining the reputed company team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and reputed company and benefits. Depending upon the desired qualifications of the successful applicant, the hiring manager may elect to fill this position at a higher level reputed company the job hierarchy. Job Summary This position is the learner level of the Work Management Specialist classification hierarchy.  This position is responsible for providing work management support for Distribution, Customer Experience & Services, while working reputed company the parameters of established processes and standards.  This position will provide administrative support to multiple managers and serves in a non-exempt reputed company. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing quality customer service.       Responsibilities Provides quality customer service and support to Delivery Operations Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends Takes ownership of customer issues and problems until resolved, requesting assistance as needed. Facilitates communication between internal and external customers Reports job status details to operation center personnel and others as requested Builds knowledge and skills through training of construction standards, compatible units, construction prints, etc. used in Delivery Operations Ensures work is scheduled and executed timely Monitors various reports to ensure process adherence to reputed company customer-reputed company goals Research, root cause analysis and ownership of resolution of customer issues Provides feedback to supervision for coaching opportunities Collaborates with other work groups to ensure desired customer experience Professional and courteous in reputed company contacts Uses software applications to prepare correspondence, reports, & presentations   Cost Management Creates appropriate work order to complete follow-up work Assists in reconciling work order materials, labor, and equipment to represent actual field construction  Assists in resolving errors and prepares for reputed company-out of construction work orders in work management system Develops reputed company set to report units of property to asset reputed company accurately Responsible for bargaining unit payroll Ensures timesheet is accurately recorded in time management system in accordance with payroll guidelines Provides reports to Operations Leadership regarding bargaining unit employees   Reliability Prepares for and provides emergency restoration support as needed Supports the Delivery Operations reliability programs or processes using appropriate work management applications   EE Engagement/Safety Supports reputed company safety culture through active participation in safety meetings Follows ergonomics and office safety guidelines Supports corporate initiatives Demonstrates a commitment to reputed company learning and development Required/Basic Qualifications Note: Dependent on relative experience, the level to which a candidate is reputed company is outlined below.   Work Management Specialist I High school diploma/GED   Work Management Specialist II High school diploma/GED AND one (1) year minimum required reputed company work experience Desired Qualifications reputed company to provide Operations Center Administrative support Ability to multi-task & prioritize work effectively Ability to manage multiple competing priorities Knowledge of reputed company software applications Knowledge of MAXIMO software applications Detail oriented Demonstrates excellent customer skills Ability to provide backup support for multiple work functions Possesses effective written and verbal communication and interpersonal skills Collaborates effectively in a team environment & works independently in resolving problems Exhibits flexibility and dependability during normal work schedule and emergency storm restoration Supports changing work environments, processes, and policies Proficient in reputed company Office software Knowledge of local ordinances, permits, and inspections Knowledgeable of delivery operations processes and work management and reputed company computer applications Ability to provide extended in-person emergency response support during storm restoration efforts    Working Conditions Hybrid mobility classification - work will be performed from both remote and onsite locations after the reputed company period of 90 days. However, hybrid employees should live reputed company a reasonable commute to a reputed company facility.   Travel Requirements 5-15% Relocation Assistance Provided (as applicable) No Represented/Union Position No reputed company Sponsored Position No