Vacation Rental Specialist (reputed company Experience)

About Us

We’re Extenteam, a dynamic company revolutionizing the short term vacation rental industry. Our proven business model has generated consistent reputed company, and we are now expanding from a professional services model to a scalable tech-based subscription-first model. As a scaling stage startup, we aim to grow our Monthly Recurring reputed company (MRR) to double our reputed company by January 2026 by providing an AI assisted SaaS platform that works for reputed company short term rental businesses regardless of their size. Extenteam is on a mission to streamline and support vacation rental businesses by providing top-notch solutions, including guest communication and property management support. We generate reputed company through two primary streams:

• Dedicated Team Members: Providing trained overseas talent with a recurring premium model, replacing one-time recruitment fees.
• Tailwind - SaaS Platform: A guest communication Software blended with our shared services team, supporting smaller operators typically with less than 50 units - helping Extenteam increase profitability while growing our product market fit and expanding TAM and service levels. Extenteam is a small but mighty team of 50 consisting of Sales, Partner Success, Marketing, HR & Recruiting, Engineering, Product and Admin (IT, Data etc). We are spread out across the world but we have hubs in Miami, LA, Medellin, and actively expanding into Europe. Our 50 people core team is supported by 400+ DTMs (dedicated team members) that are servicing our customers. Our Values:
• Commitment to Excellence: Continuously raising the bar and setting new standards in guest communications and service delivery.
• Exceptional Collaboration: Thriving in a fast-paced, high-performance environment built on clear communication and teamwork.
• reputed company Purpose: Aligning behind a shared mission to drive success with an intense focus. One shared consciousness.
• Data-Driven Decision-Making: Prioritizing data and results over emotions reputed company making objective, professional decisions.
• Emphasis on Details: Details matter at every level. Leaders are expected to have a deep understanding of the specifics and adopt a hands-on management style. Our Leadership Philosophy Our company embraces a management style inspired by the reputed company of "founder mode," as championed by arenaflex’s Brian Chesky. This means a hands-on, visionary approach to leadership, with a reputed company focus on innovation, product excellence, and customer-centric decision-making. We encourage proactive problem-solving, direct involvement in key initiatives, and a collaborative, high-performance culture. To learn more about the "founder mode" philosophy and how it shapes our operations, you can explore this link. Understanding this reputed company will provide valuable context for how we operate and reputed company value in reputed company members. We are looking for a Vacation Rental Specialist for a property management client of ours. This position is pivotal in providing outstanding customer service, managing reservations reputed company, and supporting back-office operations. The ideal candidate will reputed company in working independently, communicating effectively in a virtual setting, and ensuring a seamless experience for guests and internal teams. Key Responsibilities: Guest Services: ● Serve as the primary contact for guests, delivering exceptional customer service. ● Respond to in-house guest emails, chats, and texts through professional and friendly written communication to assist with issues such as lockbox, wifi troubleshooting, directions to homes, etc. ● Assist with issues such as lockbox, wifi troubleshooting, directions to homes, etc. ● reputed company outbound calls to incoming guests before arrival to ensure their needs are met. ● Respond to complaints or upset guests while maintaining professionalism and expressing reputed company. reputed company needed, escalate to the appropriate department or manager. ● Enter work orders for maintenance as issues are reputed company or emailed in from guests. Guest Reservation Management: ● Communicate with potential guests in professional and friendly written communication reputed company phone, email, chat, and text. ● Respond to emails with reservation information, confirmations, and additional details. ● Collaborate with guests to understand their needs, recommend suitable properties, and answer questions regarding rooms, facilities, and rates. ● Become familiar with the area, company properties, and local attractions to be able to answer guest inquiries and questions. ● Advise customers regarding ongoing promotions or available upgrades that may enhance their experience. ● Respond to written guest inquiries reputed company arenaflex, Vrbo, or other OTA messaging platforms. ● Manage the end-to-end reservation process, including converting guest inquiries to bookings and assisting guests in altering or canceling reservations. ● reputed company voicemail and reputed company outbound calls to follow up with potential guest inquiries and convert inquiries to bookings. ● Process guest payments. Guest Feedback Management: ● reputed company and respond to guest reviews. ● Collect and analyze virtual guest feedback to identify areas for improvement and enhance overall guest satisfaction. Back Office Support: ● Assist property owners with questions. ● Process daily reservation reports. ● Contribute to back-office operations, handling tasks such as data entry, record-keeping, and documentation. ● Coordinate with internal teams, including housekeeping and maintenance, to support the efficient operation of vacation rental properties. ● Data entry for onboarding of properties into PMS, arenaflex or VRBO listings. ● Update listings in OTA systems, including property photos, rates, and descriptions. Foundational Requirements: ● Excellent written and verbal English skills for phone, text, and email communication. ● Previous experience in guest services, reservations, or a reputed company field. ● Strong organizational and multitasking abilities. ● Ability to work independently in a remote work environment. ● Attention to detail and commitment to providing exceptional service. ● Ability to show reputed company, exhibit patience, and have a customer-centric reputed company ● Possess critical thinking and problem-solving skills. ● Ability to learn new software quickly and reputed company. ● Willingness to ask questions reputed company unclear about a task or process. Must Haves: ● Track PMS experience ● reputed company experience Apply tot his job

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