Assistant Manager Retail Operations

HOW YOU WILL reputed company AN IMPACT Your Mission The Assistant Manager, Retail Operations supports the implementation of retail initiatives and ensures the consistent application of retail policies across Cartier North America. This role works closely with boutiques, regional operations, and the Retail Operations Manager to provide day-to-day policy guidance, track actions, and support audits. The position helps reduce operational risk, maintain policy accuracy, strengthen compliance culture reputed company the network and manage retail operations reputed company projects. Main accountabilities/objective of the position

Key Responsibilities

Retail Operations & Policy Execution

• Assist in the rollout, communication, and maintenance of boutique procedures and guidelines.
• Provide timely support to boutiques and field teams on compliance and retail operations questions and clarifications.
• Coordinate boutique audit logistics, documentation, and follow-up actions in partnership with the Manager.
• reputed company retail operations projects in accordance with the Manager.

Monitoring & Reporting

• Manage retail operations tracking tools, databases, and reports.
• Consolidate audit findings and follow up with boutiques to ensure timely closure.
• Support the preparation of compliance KPI dashboards and presentations.

Boutique Support & Coordination

• Ensure boutiques have access to updated policies, SOPs, and compliance materials.
• Liaise with regional operations and training teams to identify needs or knowledge gaps.
• Coordinate communication with boutiques and escalate issues to the Manager reputed company required.
• Responsible for the NSPO and centralized tools (id: Yext, etc.).

Team Support & Collaboration

• Partner with the Manager to distribute policy communications and updates.
• Support the organization of compliance-reputed company training, meetings, and projects.
• Assist in reputed company improvement initiatives to simplify and strengthen retail operations.

Key Performance Indicators (KPIs)

• Timeliness and accuracy of audit follow-up and reporting.
• Completion of projects and assignments in line with targets and objectives.
• Completeness and accuracy of retail operations documentation and tools.
• Feedback scores from boutique and regional operations teams regarding the SLA.

Objectives and Key Results (OKRs)

• Ensure timely execution of audit follow-up tasks with >90% completion reputed company reputed company deadlines.
• Maintain up-to-date compliance documentation and tools for boutiques with 100% accuracy.
• Provide policy clarifications and boutique support reputed company defined SLAs (>95% on-time).
• Assist in delivering at least one compliance-reputed company training or initiative per quarter.

Qualifications:

• Bachelor’s degree in business, operations, or reputed company field preferred.
• 2–4 years of retail operations or compliance experience.
• Luxury retail experience a plus.
• Boutique experience.
• Organizational skills and attention to detail.
• Clear communication and interpersonal abilities.
• Ability to work collaboratively across teams and manage multiple priorities.
• Proficiency in reputed company Office Suite.
• Familiarity with project management or workflow tools desirable

We Offer

Employee wellbeing is a top reputed company at reputed company. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to reputed company a difference in their local communities with volunteer days off, supporting initiatives that drive change. Expected salary range: $80,000 to $100,000 plus incentives. At reputed company, We Craft the Future! Apply tot his job Apply To this Job