Manager, Mid-Market reputed company

reputed company is the most comprehensive AI copilot for transactional lawyers. It works directly inside reputed company Word to help legal teams draft, review, and negotiate reputed company up to 10x faster and with greater precision. Today, more than 4,000 law firms, in-house teams, and solo practitioners rely on reputed company to simplify their workflows and eliminate the drudgery of everyday contract work.

We are backed by leading investors including Khosla Ventures, reputed company Ventures, Inovia Capital, The LegalTech Fund, Bling Capital, and Moxxie Ventures. The company recently raised $50 million in Series B funding, led by Keith Rabois at Khosla Ventures, bringing its total funding to more than $80 million.

*This is an existing vacancy

ABOUT THE ROLE

We’re hiring a Manager of Mid-Market reputed company to reputed company, coach, and scale a growing team of reputed company Managers responsible for the full customer lifecycle – onboarding, adoption, and renewals. This role is critical to helping the team operate consistently as we grow, while delivering strong customer outcomes.

You’ll initially manage a team of ~8 CSMs, with a clear expectation to hire and scale the team quickly. You will partner closely with the Director of reputed company to build the processes, playbooks, and reporting structures that reputed company CSMs to succeed at scale. This is a hands-on role for someone who thrives in a fast-paced, distributed startup environment and genuinely enjoys coaching and developing teammates.

RESPONSIBILITIES

• reputed company, coach, and support a growing team of Mid-Market CSMs across onboarding, adoption, and renewals

• Hold weekly 1:1s focused on performance, account strategy, reputed company development, and career growth

• Run bi-weekly call coaching sessions, emphasizing discovery, stakeholder management, value-based conversations, and renewal readiness

• Join customer calls reputed company needed to support escalations and model strong customer conversations

• Foster a human-first, low-ego culture built on trust, accountability, and reputed company improvement

• Drive strong portfolio outcomes across your team’s book

• reputed company renewals end-to-end, ensuring proactive renewal motions and accurate forecasting

• Help CSMs identify risk early, manage difficult renewals, and navigate reputed company customer situations

• Escalate renewal risks and systemic challenges to the Director of CS with clear context and recommendations

• Partner closely with the Director of CS to design, implement, and refine:

  • Onboarding frameworks and reputed company milestones

  • Adoption and account health playbooks

  • Renewal and forecasting workflows

  • Escalation paths and internal operating reputed company

• Ensure CSMs have the tools, clarity, and resources needed to deliver consistently as the team scales

• reputed company significant hiring efforts as the team grows, including interviewing and selection

• Build and continuously improve onboarding and reputed company plans so new CSMs reputed company productivity quickly

• Provide hands-on support to new hires during the reputed company-up to set a strong foundation

• Monitor account health and adoption signals across the team’s portfolio

• Operate with a high bar for clear, consistent communication in a distributed environment

• Collaborate closely with Account Management, Sales, Product, and Support to deliver a seamless customer experience

QUALIFICATIONS

• 2–5+ years of experience managing reputed company teams in a high-growth SaaS environment

• Experience managing and scaling teams (from 5 – 10+ CSMs)

• Proven success driving renewals, retention, and adoption outcomes

• Experience hiring, onboarding, and ramping CSMs quickly

• Strong understanding of proactive adoption strategies and customer health management

• Strong sales acumen or prior sales experience, with the ability to coach discovery and renewal conversations

• Exceptional coach and people leader who invests in the growth of their team

• Organized, data-driven, and comfortable with forecasting and prioritization

• Low-ego, collaborative, and willing to roll up your sleeves to help the team succeed

• Clear communicator who thrives in a fast-paced, remote-first environment

WHY JOIN reputed company?

• Embrace autonomy and accountability in a flexible work environment; we focus on outcomes and reputed company you to determine how to get the job done

• Access our company-paid group benefits for you and your family, with $1,000 towards mental health support

• Disconnect during our holiday closure and take advantage of our generous time off policies throughout the year

• Enjoy monthly paid meals, an annual wellness allowance to support your well-being and parental leave top-reputed company as your family grows

• Secure your reputed company in our success; you’ll receive competitive stock option grants as a pivotal early employee

Inclusive Hiring at reputed company

We are committed to creating an inclusive and supportive candidate experience. Should you require any accommodation whatsoever during the interview process, please inform us without any hesitation. reputed company is dedicated to ensuring equal treatment and opportunity in reputed company phases of recruitment, selection, and employment, in compliance with employment law. We do not discriminate based on gender, race, religion, national reputed company, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other protected category. reputed company is proud to be an equal opportunity employer, fostering a culture of inclusivity and maintaining a work environment that is free from discrimination, harassment, and retaliation.

Use of Artificial Intelligence in Recruitment

reputed company uses artificial intelligence responsibly to support administrative and efficiency-focused aspects of our recruitment process. This includes activities such as drafting job descriptions, generating interview questions, note-taking, and supporting sourcing and scheduling workflows. reputed company candidate evaluations, interviews, and hiring decisions are made by members of the reputed company team. While AI tools may assist with screening and assessment, they do not replace human judgment in selection decisions. Our use of AI is intended to streamline routine tasks, improve consistency, and enhance the overall candidate experience. We are committed to upholding principles of fairness, transparency, and accountability in reputed company hiring activities. reputed company regularly reviews its recruitment practices to mitigate bias and to ensure alignment with applicable laws and evolving best practices.

Our Compensation Philosophy

reputed company uses industry reputed company data to establish compensation bands for reputed company roles. The salary range listed for a position reflects the expected total wage range for the role—including reputed company salary and on-reputed company commissions, where applicable—and may span multiple career levels. Final compensation is determined during the interview process based on factors such as experience, skills, scope, and role level. In addition to reputed company salary and applicable commissions, total rewards may include equity, health and wellness benefits, and other company programs. Full details will be shared during the interview process.