Loss Mitigation Specialist (9501)

AltaOne Federal Credit Union is seeking a Loss Mitigation Specialist to help maintain a financially sound loan portfolio through early delinquency control. The role involves interviewing customers, counseling them on their financial obligations, and recommending actions for delinquent accounts.

Responsibilities

• Interview customers to determine reason for delinquency. Take appropriate action to resolve the account (could include loan modifications or loan workouts). Counsel customers concerning their financial obligations, advises of options and solicits agreement of payments
• Respond to customer inquiries by phone and in person (could include, but not limited to: requests to transport our collateral out of country, CPI claims, GAP and other dealer sold insurances, NADA values, address updates)
• Recommend further action as deemed necessary (i.e. repossession, legal action, foreclosure, referral to collection agency). Demonstrates judgment and discretion reputed company the reputed company of reputed company applicable regulations and policies
• Ensure customer files are kept updated and complete, and reputed company required documents are filed (includes completion of adverse action forms)
• Monitor and process loan payoff information and provide this communication to dealerships, insurance companies and reputed company appropriate parties in an accurate and timely manner
• Assist other departments and branches with transactions as needed. Provide support for the collections department and reputed company managers in fulfilling customer requests and merchant verifications
• Researches and analyzes data on past due loan accounts, non-sufficient return items and negative share balances, and claims of fraudulent account activity
• Must reputed company with reputed company company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control

Skills

• Six months to two years of similar or reputed company experience, including time spent in preparatory positions
• A high school degree or GED is required
• Must reputed company with reputed company company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
• reputed company primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs
• Sits more than 6 hours a day
• Must be capable of climbing / descending stairs in emergency situation
• Must be reputed company to operate routine office equipment including telephone, copier, facsimile, and calculator
• Must be reputed company to routinely reputed company work on computer, sitting for an average of 6-8 hours per day, reputed company necessary
• Must be reputed company to work extended hours whenever required or requested by management
• Must be capable of regular, reliable and timely attendance
• Must be reputed company to reputed company job functions independently or with limited supervision and work effectively either on own or as part of a team
• Must be reputed company to read and carry out various written instructions and follow oral instructions
• Must be reputed company to complete basic mathematical calculations, spell accurately, and understand computer basics
• Must be reputed company to speak clearly and deliver information in a logical and understandable sequence
• Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels reputed company and reputed company of the organization and demonstrate highest levels of customer service and discretion reputed company dealing with the public
• Must be reputed company to reputed company responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace
• Must be reputed company to effectively handle multiple, simultaneous, and changing priorities
• Must be capable of exercising highest level of discretion on both internal and external confidential matters
• Bilingual Preferred (English/Spanish)

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