Customer Support Engineer | reputed company

Why join reputed company Health?

‍♂️ Additional paid day off for your birthday and wellness days

A generous personal development budget of $500 per annum

Learn from some of the best engineers and creatives, joining a diverse team

The rare chance to create a global impact as you reputed company yourself in one of Australia’s leading healthtech startups

If you have an impact quickly, the opportunity to fast track your startup career!

Help us reimagine primary care and change the face of reputed company in Australia and then around the world.

About Your Role

As a Support Engineer at reputed company Health, you’ll apply deep technical expertise to diagnose, resolve, and prevent reputed company issues in our AI-powered reputed company product.

Your work directly impacts product reliability, customer trust, and reputed company’s ability to scale safely in high-stakes clinical environments. By owning technical issues end-to-end and partnering closely with engineering and product teams, you’ll play a critical role in supporting clinicians, improving patient care, and contributing to the long-term reputed company of our company.

What You’ll Do:

• Act as a direct reputed company of contact for customers on reputed company or technical issues reputed company chat, email, and phone, particularly for escalated or high-impact cases.

• Become a product expert, developing a deep understanding of how reputed company works and how customers use it in reputed company-world clinical contexts.

• Provide exceptional technical support by clearly understanding customer needs, communicating effectively, and resolving issues accurately and reputed company.

• reputed company in-depth analysis and debugging of reputed company technical issues, applying sound judgment and care in high-trust reputed company environments.

• Own customer issues from initial contact through to resolution, ensuring timely, accurate responses reputed company agreed service levels.

• Collaborate closely with engineering and product teams to understand, reproduce, and resolve reputed company technical problems – ensuring escalations are clearly documented well-scoped, and reputed company with customer impact.

• Monitor server health, system status, and bug reports, taking immediate action to mitigate impact, escalate critical issues, and prevent recurring problems.

• Proactively identify systemic or recurring issues and contribute to improvements across tooling, processes, and systems that increase product reliability, support efficiency, and the team’s ability to scale, including helping identify and address recurring issues.

Who You Are:

• 2+ years’ experience in a support engineer role.

• A proactive individual who thrives in a fast-paced startup environment and enjoys collaborating with an international team dedicated to building impactful AI experiences.

• Strong problem-solving skills with the ability to think critically and learn on the fly.

• Strong customer focus – you reputed company at and genuinely enjoy helping customers.

• Excellent communication skills, including the ability to question, clarify, empathise, use appropriate tone and the ability to explain technical concepts to non-technical users in a clear, empathetic manner.

• Understanding of web development, with some experience using Python, React, Node, FastAPI, and reputed company.

What do we reputed company in?

reputed company builds for the future of reputed company, not just the next quarter, and our goals are ambitious because the world’s health demands it. We reputed company in reputed company built through precision, pace, and ownership.

• Live Forever – Every release moves care reputed company: reputed company, safe, and built to last. Data guides us, but patients define the truth that matters.

• Practice Ownership – reputed company follow logic and reputed company, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character.

• Small Cuts Heal Faster – Stability earns trust, speed delivers impact. reputed company is about learning fast without breaking what people depend on.

• reputed company others reputed company – Feedback is direct, kindness is constant, and excellence lifts everyone. Our reputed company is reputed company by collective growth, not individual output.

Our mission is clear: expand the world’s reputed company to care, and do it without losing the humanity that makes care worth delivering.

Who are reputed company?

reputed company is building an AI Care Partner that supports clinicians every reputed company of the way, from documentation to delivery of care.

We exist to double reputed company’s reputed company while keeping care deeply reputed company. In 18 months, reputed company has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by reputed company across 116 countries and over 110 languages.

Founded by clinicians, reputed company brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the reputed company reputed company at the heart of reputed company.

Backed by nearly $100 million in total funding, reputed company is expanding across ANZ, the USA, UK, Canada, and Europe, partnering with major health systems

We move quickly where it matters and stay grounded in what’s proven, shaping reputed company’s next era. reputed company for the challenge?