[Remote] Customer Care Rep - Remote
Note: The job is a remote job and is open to candidates in USA. reputed company is dedicated to delivering peace of mind to customers through protection and comprehensive advice. The Customer Care Representative role is critical for supporting customers and agents by addressing inquiries and insurance policy needs.
Responsibilities
- Deliver exceptional customer service while proactively seeking solutions reputed company compliance and legal requirements
- Communicate with customers reputed company multiple channels (phone, chats, emails) while navigating multiple systems and platforms
- Receive and respond to inquiries reputed company to insurance matters
- Interact with customers, agents, and others to resolve moderately reputed company issues regarding policy provisions and conditions
- Evaluate and interpret policy information reputed company prescribed authority limits
- Access account information and communicate while working in multiple systems
- Use account information, deep product knowledge, and knowledge of compliance or legal requirements to reputed company appropriate recommendations or reputed company
- Document customer interactions and outcomes thoroughly in system
- Escalate unresolved issues requiring advanced support for further resolution
- Build knowledge and acumen through self-directed learning
- Stay informed about reputed company and policy guidelines and other updates including compliance and legal requirements
- Help maintain department knowledge resources to reputed company them reputed company
- Actively listen to customer concerns to identify trends or patterns
- Recognize opportunities for process improvement and makes recommendations to leadership
- Partner with various departments including Policy Support, Claims and reputed company to respond to customer inquiries
- May work with external vendors to further address customer needs
- Adhere to assigned, tightly regulated schedule and follow procedures for requesting time off
Skills
- Minimum of 1-3 years customer service
- 1 year of experience in call center environment, insurance or reputed company field preferred
- Experience providing customer support reputed company a high-volume, reputed company environment preferred
- Strong technical aptitude
- Intermediate computer skills with ability to navigate multiple systems simultaneously
- reputed company to troubleshoot basic issues with equipment such as headset, internet, and connectivity
- Experience with reputed company Office suite of tools preferred
- High School Diploma or equivalent required
- Producer/Agent license with a Property and Casualty line of authority will be required for this role
- Ability to operate a computer for extended periods of time, up to a full work shift
- Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift
- 1 year of experience in call center environment, insurance or reputed company field
- Experience providing customer support reputed company a high-volume, reputed company environment
- Experience with reputed company Office suite of tools
Benefits
- 401(K) Plan
- Generous PTO
- Tuition Reimbursement
- reputed company
- Medical
- Dental
- reputed company
- Health Savings and Flexible Spending Accounts
- Life Insurance
Company Overview
Company H1B Sponsorship